Training Resources
GM Center of Learning Resources
Center of Learning provides a common entry point to the GM STC program on the internet at www.gmstc.com. Here individuals can find information on the program including:
- GM STC Overview
- GM Automotive Service Educational Program (GM ASEP)
- Curriculum (Certification Areas, paint training information, course descriptions, training methods, GM Service Know-How, curriculum tools, and much more)
- Frequently Asked Questions (FAQs)
- Training location information
- Fleet training information
The “Contact Us” area of the site allows individuals to share their comments, ask questions, and provide general feedback.
Help/Support
Center of Learning supplies a Live Chat feature to support dealerships and service technicians for technical training. The Help Desk can be reached by selecting the Help/Support box on the home page and then selecting the Chat option. The Help Desk supports the following areas:
- Center of Learning password support
- Online instructor-led equipment and sign-on support
- Curriculum information
- Training billing information
- Training material support
The Help Desk is available Monday through Friday, 8 a.m. – 8 p.m. Eastern time (excluding holidays).
For GM GlobalConnect support, call the U.S. GM GlobalConnect Help Desk at (888) 337-1010.
GM STC Training Locations
GM Training Center Address and Phone Numbers
Hands-on training is an important element of the STC curriculum, helping technicians apply their knowledge in a practical environment. An instructor facilitates the performance-based sessions. GM STC manages these operations and instructors across six regional training centers and 25 satellite centers.
Click on your Region below for training center locations and contact information.
Computer Systems
Computer System Standards/Specifications
For the current recommended and minimum training system requirements for all GM STC training applications, please visit gmdesolutions.com > Home > Techline IT Solutions > Click on “GM IT Standards” to open the .pdf document. This downloadable PDF will help to ensure the proper performance of the GM Center of Learning website and online courseware. As GM dealerships become more dependent on technology to service vehicles, multiple PCs in the service department is a necessity.
Computer System Parameters Affecting Courseware Performance
Generally speaking, three factors affect the performance of the training software on a computer system:
- System Configuration: GM has provided the standards with versions for operating systems, applications, and browsers in the “GM IT Standards” document noted above. While applications may run in other environments, or with different configurations, for optimum performance users should ensure they are adhering to these standards.
- Memory: The more memory available in the computer, the better the performance.
- Open Applications: Open applications slow the courseware performance. It is recommended that all other computer applications be closed when running GM STC courseware.
Online Instructor-Led Training User Requirements
For Participants
Many GM STC courses components are offered via the online system. This live, internet-based training requires no special software. A headset equipped with a microphone must be used in order to participate in the training. This provides live access for “on the spot” question and answer opportunities. Participants must complete the prerequisite courses prior to enrolling in any online instructor-led courses.
It’s easy to set up your computer for this training. In fact, most participants have the basics before they start.
Step 1:
To participate in a session, your computer should meet the following requirements:
- Windows 7, 8.1, or 10
- Internet Explorer 8 or higher (IE 9 recommended), Windows Edge, Mozilla Firefox, or Google Chrome
- Adobe Flash Player 13.0 or higher
- A hard-wired, high-speed connection (wireless connection is not recommended)
- Screen resolution of 1024 x 768 (minimum)
Step 2:
Your computer’s built-in microphone and speakers won’t do a quality job. The built-in microphone can pick up the audio output from your speaker. This causes an echo, which will be heard by all participants. Using a PC headset, earphones, or earbuds with attached microphone helps prevent echoing. For best audio quality, a USB-type PC headset with attached microphone is recommended.
GM Training Materials
General Motors Company and GM STC provide technical training to thousands of employees, dealers, and other GM customers. Various publications and training courses have been developed providing the latest in technical information, along with numerous service procedures and systems operations for GM vehicles.
This specialized training and latest technical information is now available through the GM Training Materials Headquarters. The training material GM STC provides to each GM dealer service technician is available in the following formats:
- Web-Based Training
- Video On Demand (VOD) – Videotaped courses with participant workbooks
- GM Service Know-How videos
For those who successfully complete GM Master Technician Certification, additional GM patches are available for purchase.
To find out more, contact:
Center of Learning Help Desk using the Live Chat feature within Help/Support
Additional training courses and/or training materials are available for purchase by visiting either of these two sites below: