GM STC Portal Site (www.gmstc.com)

The GM STC portal site provides an overview of the GM STC program. Here, users can find information on the curriculum, training locations, and other details that impact service technical training. This site also provides information about other related programs, as well as the latest news and information regarding GM STC. Please visit this publicly accessible site at www.gmstc.com for more information.

First Responder Guides, Rescue Sheets, and Quick Reference Sheets

As an auto industry technology leader, the GM vehicles being developed and driven on our roads necessitate information sharing with the first responder community: firefighters, police officers, and Emergency Medical Technicians (EMTs). Technology affects vehicle components such as supplemental restraints and the materials used to build vehicles.

While some systems and components are common to traditional GM vehicles, there are now Hybrid/Electric Vehicles systems and components that differ and may affect how a rescue procedure is performed.

GM STC develops First Responder Guides (FRG), Rescue Sheets (RS), and Quick Reference Sheets (QRS) for the new technology vehicles and posts them to www.gmstc.com.

An FRG offers information on vehicle systems and components; both RS and QRS provide the “on-scene” information that first responders need. All of these items feature high quality graphics to support the information.

The FRG provides an overview on how the advance technology vehicle operates and how to identify the vehicle from conventional vehicles, in addition to identifying key hybrid components and how to safely disable the high voltage system. The “No Cut Zones” are provided to ensure the occupant and First Responder are safe during extrication procedures. RS and QRS provide vehicle identification, hybrid components and how to disable the electrical/fuel cell systems.

Additionally, GM STC provides First Responders video training on its website, gmstc.com. Navigate to the First Responders page and scroll down to see the login option. Answer the short survey and you will gain access to a series of training videos for First Responders. Return to the page at any time and use the same login you created and you progress will be saved.

Center of Learning Website (www.centerlearning.com)

The Center of Learning website was implemented to respond to the GM Dealer Council’s requests that dealers have greater ownership of dealership employee training. This website enables dealers to track and organize their dealership employee training and to stay current on their training requirements and needs. It enables users to access a variety of training information at their convenience, providing details on items such as course descriptions, schedules, enrollments, training histories, resource management, and reporting.

The Center of Learning website is now accessible via GM GlobalConnect (www.gmglobalconnect.com) using Single Sign-On (SSO) technology. Once logged into GlobalConnect, simply click on the Center of Learning link to reach the home page. Be sure to use your own GM GlobalConnect ID to ensure you receive credit for any web classes completed.

The website displays your specific training records and requirements. Please contact your dealership’s Partner Security Coordinator if you have questions about your access levels within GlobalConnect.

To ensure a pleasant experience when using the Center of Learning website, be sure to check out the available job aids under Help/Support link located at the top of the page.

The Importance of Email

There are many Center of Learning website features that rely on technicians and service managers having accurate email addresses in GM GlobalConnect. Accordingly, technicians and service managers must fill out the My Profile page complete with a Primary Email (and/or Secondary Email) to receive important notifications from www.centerlearning.com.

Center of Learning Functionality and Features

The Center of Learning website is updated periodically based on feedback from the dealer council, GM management, and other stakeholders. Functionality and features are designed to make managing training needs even easier.

Courses are grouped by Bronze, Silver, and Gold certification areas

The GM STS Report divides courses and technician certification into three levels: Bronze, Silver, and Gold.

• Bronze Certification is achieved when a technician reaches 100% in the Fundamentals category.
• Silver Certification is achieved when a technician is Bronze Certified and has completed all in-dealer training (for example, Web Based Training, Video On Demand, online instructor-led) in any given STS area, such as Engine Repair.
• Gold Certification is achieved when a technician is Silver and ASE-certified and has completed all Hands-On training in any given STS area.

The following STS areas have Silver and Gold Certification levels:

Learning paths to support Bronze, Silver, and Gold certification areas

Upon logging in, service technicians’ learning paths displays the Bronze, Silver, and Gold certification status. Courses on the STS learning paths are divided into Bronze, Silver, and Gold certification areas. Learning paths that don’t have a Bronze, Silver, or Gold certification level – such as Body Structural Repair – will remain unchanged and will continue to list all courses in a single STS group.

Bronze, Silver, and Gold certificates are available for technicians to download and print from the LMS.

View Course and Scheduled Sessions Pages

The following course information is viewable on the View Course Page:

• Course description
• Language(s)
• Prerequisites
• Equivalencies
• Expiration Period
• Education Unit

The following course information is viewable on the Scheduled Sessions Page:

• Delivery method and class duration
• Start and End Dates

View Training Records

Managers and service technicians can view current and historical progress in the Center of Learning. To do this, click on Training Records in the top menu bar, and use the drop down menu to select ‘View Participant Training Records’ or ‘View Your Training Records’ depending on your role. If you are a manager, use ‘View Participant Training Records’ and enter the user’s information and click Submit. Once the user’s name appears click ‘View Training Records’ to review their progress. If you are a service technician use ‘View Your Training Records’ to retrieve your own records.

From your training records page you can select the Certificates link in the upper right-hand corner to to see a list of certificates that you can view, save, and print.

You can also view your entire transcript history by selecting the ‘View/Print Entire Transcript History’ link on your Training Records page.

The time it takes for course completions to appear in the learner’s Training Records varies by delivery type.

• Web-Based Training: Within a few minutes of completion, but sometimes up to 24 hours
• VCT & V-ILT: Within 24 hours
• Hands-On and P-ILT: Within 7-10 days upon completion of the course

Text message registration notifications and reminders

Participants have the ability to enable course registrations and enrollment reminders to be sent to their mobile phones via a text message. This function can be enabled from the participant’s profile page in the Center of Learning.

Path to 100% STS Button

The Path to 100% STS button to the Dealer and Technician Learning Paths on the LMS home page improves the ease of navigating within the LMS and provides convenient access for enrolling and measuring progress toward achieving 100% STS.

Spanish Language Option

Many of GM STC’s WBT courses are available in Spanish. For those technicians that would prefer to take their WBT courses in Spanish, they can change the Center of Learning’s language by selecting Language in the top menu bar and then selecting Español. The Center of Learning’s language will change to Spanish. Using the Catalog or your Learning Paths, look for any course title and description that appears in Spanish. Those courses have been translated and are available in Spanish. Any course that still appears in English has not been translated.

New Course Announcements

You can receive an email notification when new courses are released. You will only receive notifications for courses that are relevant to you, based on the selected Person Type in your profile. To receive New Course email notifications, set “Send New Course Announcements” to Yes on your Profile Page.

Cancellation Policy

The Center of Learning has cancellation policies in place for hands-on courses, online instructor-led training sessions (V-ILTs), Virtual Classroom Training (VCTs), and other live events/training sessions.

The cancellation periods are:

• Hands-On Courses: 48 hours prior to the class start time
• Online Instructor-Led Training and VCTs: Managers can cancel systematically 48 hours prior to the class start. The Help Desk can assist in cancelling up to one hour prior to class start time.

To cancel your course enrollment, select Enrollment from the main menu and select View Your Schedule. A list of your current scheduled courses will be listed. Click the Cancel link for the course you want to cancel your enrollment for. A screen will appear asking you to confirm your cancellation, click Yes to complete the cancellation.

If a course is not cancelled within the cancellation period, your dealership will be charged a no show fee. The no show fees for courses are:

• Hands-On: $500
• V-IL and VCT: $250

Blended Learning

Through its blended media approach (e.g., VCT, VOD, WBT, and V/P-ILT) along with highly qualified instructional design, GM STC helps to extend the service technician’s knowledge. The program also reduces the time that service technicians spend away from dealerships.

Virtual Classroom Training (VCT)

VCT courses bring classroom training directly to your computer. This delivery method improves instructor and participant interaction through a rich media interface and provides an enhanced learning experience for the technician.

Technicians select their desired course and hit Enroll.

Technicians can see a schedule of their course enrollments by viewing “My Enrollments” or “My VCT” on the home page.

Center of Learning Reports

Various reports are accessible through the Center of Learning website. These reports help dealership managers determine their employees’ training needs and accomplishments.

• Dealer Certification Progress Report: shows the breakdown of certification course completion by dealership, job title, and employee
• Service Training Standards (STS) Report: GM STS shows percentage completion weekly by dealership
• (GM MD) Service Training Standards (STS) Report: GM Medium Duty Truck (GM MD) STS shows percentage complete weekly by dealership
• Course Completion Report: course completion summary and detail information
• Dealer Enrollment Summary (User & Course)
• Dealer Training Summary
• World Class Tech – Summary By Region

Master Technician Certification (MTC) Recommendations

The Center of Learning website recommends the next two full courses a service technician needs to complete to achieve MTC in a selected work area. A full course consists of all course components (WBT, online instructor-led, Hands-On). The system provides the additional recommendations to allow for long-term planning of training. For example, a service technician can complete the online instructor-led components of the next two courses and then enroll for the Hands-On course component as soon as prerequisites are satisfied.

Service Training Standards (STS)

To start, the dealer service manager registers the dealer technicians into specific Learning Paths with the Center of Learning. These Learning paths have percentages that correspond to STS requirements and display their percentage of completion on the homepage. Once a technician is registered to a Learning Path, the Center of Learning website recommends the next two full courses a service technician needs to complete to achieve the dealership’s division-required training in each work area. A full course consists of all components of a course (WBT, online instructor-led, Hands-On). The system provides the additional recommendations to allow for long-term planning of training. For example, a service technician can complete the online instructor-led components of the next two courses, and then enroll for the Hands-On component as soon as prerequisites are satisfied. To meet STS, the system recommends the “best case” service technician, the one closest to fulfilling the training requirements in each work area. As soon as the dealership is 100% in a given work area, the system does not recommend additional training for that area, even though others may need additional training.

GM Training Tips

Learning Path

The Learning Path is an online feature developed to help dealership managers and employees plan their training. The Learning Path outlines training plans, recommends courses, and summarizes training activity to promote achieving dealership training standards and obtaining individual certifications.

Service managers have the ability to quickly and easily build the Learning Paths for all of the service technicians at the dealership by selecting the following path: Profile > Profile Manager. When service managers click on this link, they get a list of all technicians at their dealer. From there, they can select View Learning Path > Add/Remove Learning Path to get to the page where they can add/remove learning paths for the Service Technical Certification Areas.

ILT Waitlist & Unscheduled ILT Course Request a Class Capability

If you want to enroll in a Hands-On class that is currently full, you can join the waitlist to be placed in a future class at the same training location. If there are openings for a class you want to take, but none of the times or locations work for you, you can utilize the Request Unscheduled Course function. By selecting the Request Unscheduled Course link, you can specify what course and where you want the potential offering to take place. These submissions are taken into account when the class organizers get ready to schedule a new offering.

Online Testing

The Center of Learning website provides users with the ability to take a variety of online tests. These service technical and Sales, Service, and Parts tests include online instructor-led seminar tests and Placement Assessment tests, which allow users to test out of classes. Upon completing the test, users receive immediate feedback on their score. The system immediately updates their training record.

Technician Guides (TGs) for VCTs and V-ILTs

VCT and V-ILT Technician Guides can be downloaded from the Center of Learning website from the View Course page. To download a guide, access the site and find the course, either through your Learning Paths or through the Catalog and select its name. This will bring you to the View Course page where you can download the Technician Guide.

The GM technical training centers have now gone paperless and will provide tablets and tablet friendly TGs for participants to annotate and mark up. Participants can then save their digital TGs to a flash drive and take it with them, with their notes, back to their dealership to reference later.

Training Expiration Email Notification

Before the expiration of a training event (ASE certifications, Certification Events), the Center of Learning website automatically sends an email notification to the employee (provided an email address has been entered into the system). This allows employees to ensure they stay compliant with any and all training requirements.

Smart Search Functionality

The Center of Learning website offers a smart search functionality that you can utilize to locate courses. The search engine uses course long names, short names, abstract, notes, and key words to try to find a match. You do not need to know a full course name or course number to utilize the Smart Search feature. Simply select the Catalog page of the Center of Learning and use the search bar to search partial numbers or names.