General Curriculum Information

The GM STC curricula are designed to meet two requirements:

1. Train service technicians to service dealer-specific products
2. Certify GM service technicians to a common standard

This dual nature of the GM STC curricula is represented within the training categories defined in the service area categories Foundational Curriculum, and the categories in each of the Professional Curriculum learning paths: Bronze, Silver, Gold, and Master Technician Certification (MTC).

Any course in the GM STC program is available to an active GM service technician provided prerequisites have been met.

The Fundamentals Learning Path on the Professional Curriculum contains all the Bronze level requirements, and every technician must complete them in order to achieve 100% STS. The Silver, Gold, and MTC level requirements are found within the other learning paths on the Professional Curriculum. All Silver level requirements can be completed in dealership. Gold level requirements have an in-person component which must be completed at a training center. MTC level requirements include the ASE Certification and the Master Technician Certification Assessment for that Learning Path.

On the STS Report (available to dealer service managers), empty cells to the right of the service technician’s name in a Certification Area indicate that the course is required for the dealership. In many cases, the STS and MTC requirements are the same. Please refer to the STS Report, learning path, and the Technician Training Gap Report for a complete list of training needs. When a Service Technician successfully completes a course that is listed on both the Learning Path and the STS Report, credit is given for both.

Learning Paths for GM Master Technician Certification

Every GM service technician can choose a Learning Path that includes the requirements for the GM MTC. This Learning Path assists the service technician in identifying the courses to take for a specific Certification Area. A service technician’s Learning Path will carry over from year to year; however, it should be checked at the beginning of each year for changed requirements.

Identifying Courses and Components on the Learning Path

It is important to note on the Learning Path that a course may consist of two, three, or four component delivery media. For example, the GM Global Electrical Systems course (18044.22) is actually delivered as four different components, using different media: Web-Based Training (W1 and W2), and Virtual Classroom Training (D1 and D2). This is shown on the Learning Path as four separate numbers, each with the same 7-digit core course number and a suffix letter/number to denote the delivery medium and, if appropriate, the release number.

Dealer Divisional Service Training Standards (STS)

GM STC worked with the Dealer Fixed Operations Advisory Board (DFOAB) to develop a methodology that aligns service training with overall technical training goals to deliver a truly exceptional service experience for our customers.

Individual dealer STS requirements are determined by a dealer’s Repair Order (RO) count rather than VINs sold. The RO data includes both warranty and customer pay. This data excludes claims that would normally happen before the sale (for example, Pre Delivery Inspection and transportation claims) and stand-alone internal ROs.

The benefits of this change include:

• STS training requirements align with the service work conducted in the dealership.
• Dealers will know three months before the end of the year what their dealer size and STS requirements will be the following year.
• Due to differences between VINs sold and ROs, dealer sizes may change to a different group. Therefore, a dealer’s new size will determine the STS requirements for the following year.

A business rule prevents dealers from changing more than one size per year.

Only courses on the Professional Curriculum count toward Service Technician and Dealer STS.

Additional Information

• A change in groups cannot exceed more than one group per year.
• Example: In 2024, Hometown Chevrolet was part of Group A. For 2025, Hometown Chevrolet should move into Group C based on their 2024 RO count. However, because of the one-step business rule, this dealership is placed into Group B for 2025.

Time Line for Dealer Changes

Date	Details
September, current year	Dealer notified of pending changes via GlobalConnect message.
October, current year	District Service Manager (DVM) notifies dealers if their group will change for STS requirements.
January, new year	STS requirements based on Repair Order (RO) count become effective.

Dealer Group and RO Count Sizes

Minimum Number of Technicians Required

This chart identifies the minimum number of technicians required to meet STS.

	Service Category	A	B	C	D	E
1	Fundamentals	All	All	All	All	All
2	Emerging Issues	2	2	2	2	2
3	Engine Repair	2	2	3	2	3
4	Automatic Transmission/Transaxle	2	2	2	2	3
5	Steering and Suspension	2	2	3	3	4
6	Electrical/Electronics	2	2	4	5	6
7	Heating, Ventilation, and Air Conditioning (HVAC)	2	2	3	3	4
8	Brakes	2	2	3	3	4
9	Engine Performance	2	2	3	4	5
10	Manual Drivetrain and Axle	2	2	2	2	3
11	Diesel Engine Performance	2	2	3	2	2
12	Mechanical/Electrical Body Repair	2	2	2	2	2
13	EV Expert	2	2	3	4	4
14	EV Master	1	1	2	2	3
15	Body Structural Repair (I-CAR)	1	1	1	1	1
16	Paint and Refinish	1	1	1	1	1
17	Medium Duty	1	1	1	1	1

The Recommended Course Sequence

Whether the service technician is trying to meet the STS requirements for training or to achieve MTC, the Learning Path provides the recommended sequence for taking course components in a Certification Area. The order for taking the course components is from the top to the bottom of the Learning Path. Please note that the course is in the recommended learning sequence, but the components are not in the correct completion order.

Course Numbering System

GM STC training course numbers use the following system:

Path to 100% STS

The Path to 100% STS button on the Center of Learning home page improves the ease of navigating the LMS and provides convenient access for enrolling and measuring progress toward achieving 100% STS.

Capabilities and Benefits

Click on Path to 100% to view the STC Service Area, STS percentages, and Bronze, Silver, Gold, and Master Technician Certification status for each STS category you’ve built a Learning Path for. To view the Learning Path, click on the STC Service Area category.

Example Learning Paths on Center of Learning

	STS	Bronze	Silver	Gold	MTC
Fundamentals	0%	N	NA	NA	N
Fundamentals – Tech Apprentice (Display Only)	0%	N	NA	NA	N
Emerging Issues	0%	NA	N	N	N
Engine Performance	0%	NA	N	N	N
Diesel Engine Performance	0%	NA	N	N	N
Engine Repair	0%	NA	N	N	N
Electrical/ Electronics	0%	NA	N	N	N
Manual Drivetrain & Axle	0%	NA	N	N	N
Automatic Transaxle/Transmission	0%	NA	N	N	N

Managing Your Course Enrollments

As a learner, you are able to enroll yourself in course sessions to complete training on your
learning path. If for some reason you cannot attend a course, you are also able to cancel the
course session.

There are two ways to enroll yourself in a course session depending on whether or not you
know what course you want to enroll in. Once enrolled in a course, you have the option to
cancel your enrollment.

How to Enroll Yourself in a Course – Course Name Known

1. Click Enrollment and then select Enroll Yourself in a Course.
2. Select the course you want to enroll in from the drop-down menu and then click Submit.
   Note: Only courses with scheduled sessions will appear in the drop-down menu.
3. A list of all available sessions of the selected course (including start and end dates, location,
   and seats available) will appear. Click the button for your desired session and click
   Submit.
   Note: If you have prerequisites that need to be completed to attend the course, you will
   see a list of the course(s) you must complete before attending. You may be able to reserve a
   seat; however, prerequistes must be completed at least 2 days before class starts.
4. A confirmation message will be displayed along with the session details.
   Note: If your status is Wait Listed, there are no more seats available. You will be notified by
   email if a seat becomes available and you are enrolled in the session. Hands-on courses are
   set up with STS priority rules. This means that hands-on courses have a certain number of
   seats saved for those at dealers that still need to achieve 100% STS. The remaining seats
   are for those at dealers who have already exceeded 100% STS in that Learning Path (called
   training for depth) . This means you may see open seats for a course, but still end up on
   the wait list if you are training for depth and all the seats reserved for depth training are
   filled. All the seats reserved for STS training will typically open up for anyone to enroll two
   weeks prior to the class starting.

If your status is Pending, your manager needs to approve your enrollment. Your manager will receive an email requesting approval. You will be notified by email when your manager approves the enrollment and you are enrolled in the session.

How to Enroll Yourself in a Course – Course Name Not Known

1. Click the Schedule icon.
2. You can search for scheduled courses by course number, course name, training location, or seats available. Type in your information, then update your date range as desired and click Submit.
3. A list of available course sessions will show. Click Self to start the enrollment process.
   Note: Click View Details to review the course information.
4. The Self-Enrollment screen will open with the course listed. Click Sumit.
5. A list of all available sessions of the selected course (including start and end dates, location, and seats available) will show. Click the radio button for your desired session and click Submit.
   Note: If you have prerequisites that need to be completed to attend the course, you will see a list of the course(s) you must complete before attending the session. You may be able to reserve a seat; however, prerequisites must be completed at least 2 days before class starts.
6. A confirmation message will be displayed along with the session details.
   Note: If your status is Waitlisted, there are no more seats available. You will be notified by email if a seat becomes available and you are enrolled in the session.

If your status is Pending, your manager needs to approve your enrollment. Your manager will receive an email requesting approval. You will be notified by email when your manager approves the enrollment and you are enrolled in the session.

How to Cancel a Course Enrollment

1. Click Enrollment and then select View Your Schedule.
2. A list of courses you are currently scheduled for will be listed. Click Cancel for the course
   you want to remove.
   Note: You can narrow the list of courses by selecting a date range and then clicking Submit.
   Hands-on courses can be cancelled up to 48 hours prior to the class start. Online instructor-
   led (VCT) courses can be cancelled up to 48 hours prior to the class start. If you need to
   cancel a VCT between 1 and 48 hours of the course start, contact the Help Desk.
3. A screen will open asking if you are sure you want to cancel the course. Click Yes to
   complete the cancellation.
   Note: If you no longer wish to cancel the course, click No to stop the cancellation.
4. A confirmation screen will show the enrollment was cancelled successfully.

Reserve a Seat

Service technicians are required to complete each prerequisite prior to enrolling in VCT or V/P-ILTs. We’ve introduced the Reserve a Seat functionality for technical training in the Center of Learning. This function allows the proactive scheduling of training prior to completing prerequisites.

Benefits of this function include:

• Session selections based on preferred training center, desired completion date, and participant’s schedule
• A single click reserves a seat for your desired course as well as all associated prerequisites
• Visibility of all scheduled sessions and corresponding prerequisites
• You will receive email reminders identifying pending prerequisites

Service Training Planner

The Service Training Planner builds on the Path to 100% STS button and gives Service Managers unprecedented ability to customize how they manage service training by helping them create a training plan for the year. For instance, Service Managers can train just for STS requirements or for Depth in one or more areas. They can even identify the specific technician to be trained for STS and Depth for each service area. And to help keep the training plan on track, the Center of Learning website auto generates reminder emails once per week until the Service Training Planner is complete.

Service Manager Capabilities and Benefits

• Proactively create an annual customized training plan for your dealership
• Set STS goals, by service area, for your dealership technicians
• Identify which technicians you’d like trained for STS and which you’d like trained for Depth
• Easily identify which technician needs what training to help your dealer reach its STS goals
• Identify which technicians are your candidates for Master Technician Certification (MTC)

ASE Certification Information

GM STC requires all new service technicians to provide ASE with their Person ID to allow certification status from the ASE website (www.ase.com) to transfer into GM’s training website (www.centerlearning.com).

Follow directions below to verify that you’ve allowed your status to be released to GM.

To create an ASE profile, click on the “Create myASE Account” link on the page after selecting myASE in the upper right corner of the ASE portal home page (www.ase.com); provide ASE with your Person ID (not 9-digit GMIN).

The Learner ID is displayed and found on your personal Profile page:

To allow your “Certified” status to be released to GM, you must:

1. Log on to www.ASE.com and your myASE account.

2. Check the box for “Release my ASE status to others” found by selecting your name in the upper left-hand corner and selecting User Profile. Select the Profile tab, select the Edit Profile button and check the “Release my ASE status to others” box, and select Save.
3. Select the Company Assigned IDs tab.
4. Select the +Add Company-Assigned ID button. Select OEM – GM from the Company Name dropdown and enter your Person ID (found in your Center of Learning Profile page) into the ID field.
5. Select Save.

This process enables ASE to properly identify the service technician as GM affiliated and supply the appropriate ASE certification information to GM STC. Once this change is made, allow 1-2 weeks for your ASE certification status to be visible within the Center of Learning training website. If up-to-date ASE certification records are not showing in www.centerlearning.com four weeks after the most recent testing, the service technician should contact ASE at www.ase.com and update ASE’s records with their Person ID. Contact ASE Customer Service at (800) 390-6789 between 8 a.m. and 5 p.m. Eastern time, Monday through Friday, with questions.

Please note that ASE certified technicians receive a 7-month grace period from when their certification expires to when the expiration is reflected in the Center of Learning. Additionally, located on each of the ASE Certification pages on the Center of Learning, technicians can download an ASE Prep Guide help them prepare them for their needed ASE Certifications. For further information on ASE visit www.ase.com/gm.

Finishing First with the GM Paint and Refinish Training Process

GM and our paint suppliers have developed a strong training relationship since joining forces. Our relationship enables us to implement the strict procedures necessary to consistently restore a vehicle’s appearance to pre-accident or showroom condition after a paint repair. Our process ensures that painters are knowledgeable and skilled, and we work together to establish performance testing standards to ensure competency certification. Paint suppliers train the technicians while GM monitors adherence to the curriculum and performance standards.
Our process offers several benefits to learners:

• an expedited method for meeting GM Service Training Standards (STS) and achieving certification
• an easy way to evaluate a painter’s knowledge level
• consistency in skills evaluation among peers

The Path to Fulfilling the STS Requirements

The graphic below depicts our Paint and Refinish Training Process. A painter who successfully completes this process will earn credit for GM Certified Paint/Refinish course number 22041.00 on their training record and dealership’s STS Report. Please allow up to four weeks for the credit to appear in the Center of Learning.

*Basic Paint Assessment 22042.00A plus the appropriate Product-Specific Paint Assessment 22044.XX.

The Certification Process

Under the watchful eye of a paint supplier Instructor/Evaluator, technicians achieve paint certification by
demonstrating their competency in:
1. Detailing: sand and polish dirt from a painted panel
2. Blending: blend the base coat to achieve a color match
3. Tinting: tint the color to a blend-able match
4. Applying paint: select, mix, reduce, and adjust spray gun to spray paint
5. Reading film: measure paint film thickness
6. Working safely: utilize safe personal protection during paint operations
7. Meeting national VOC compliances

Responsibilities

Getting Started

To begin the GM Paint and Refinish training process – and to qualify for the online Assessments – painters should have completed the previous GM Paint and Refinish curriculum OR have a minimum of one year of professional paint application experience OR have current ASE Paint Certification. The online Assessments are available at www.centeroflearning.com. To access the Assessment, click Browse Catalog > Body Shop. Then search the list of courses for 22042.00A or search for the course from the home page. When a painter passes the Basic Paint Assessment, a paint supplier-specific test will then be available. Choose the test for the product you apply from the list in the catalog or search for 22044. Painters have two opportunities to pass each online Assessment; the learner is locked out on the third attempt.

Certification Timing

Painters must complete the GM Paint and Refinish training process within a six-month period once they begin; GM does not require re-certification. Since paint OEMs change their products and processes, they may require painters to re-certify. Please contact your paint manufacturer for re-certification details.

Paint Manufacturer Courses and Contact Information

Paint manufacturers offer Basic and OEM training courses in conjunction with this process or as standalone courses. Painters who pass these courses will earn the same GM Paint and Refinish certification (Course #22041.00) that is available by completing the online and in-shop evaluations. To learn more about these courses, please contact your paint manufacturer at the number listed below.

Identify Brand Required Courses For Shared/Sublet Learners

Learners with a shared/sublet relationship will only see their primary dealership’s assigned learning path(s) in Center of Learning. Managers at the shared/sublet dealership will need to provided their shared/sublet learners with a list of required brand specific courses to complete for their store.

How to Identify Brand Required Courses for Shared/Sublet Learners

1. Click the Reports icon.
2. Based on your type of shared/sublet learner, either click the Dealer Certification Progress Report for non-technical learners or the Service Technical Standards (STS) Report for technical learners.
3. Search for your shared/sublet dealership.
4. Click the link to open the report.
5. Click the applicable learning path/category to identify the brand specific courses shared/sublet learners need to complete.
6. Write out a list of the brand specific courses that need to be completed or print a copy of the report.
7. Provide shared/sublet learners with the courses they need to complete for your dealership.

View Available Dealer Reports

Service Managers can view changes to STS requirements for 2024 and many other useful Dealer Reports. Select Reports from the home page of www.centerlearning.com and choose from:

• Dealer Reports
• Wholesale Reports
• Enrollment Reports

Predictive STS

As an update to the Dealer STS Report, GM STC has introduced Predictive STS. Predictive STS allows Service Managers to use a drop down menu to select the last day of the current month, or a future month and see what their predicted STS percentages will be at those times. This prediction is calculated based on technicians’ current enrollments in Hands-On or VCT courses, and whether technicians have started VOD or WBT courses. The patterns that appear show current STS (green, forward slash pattern), predicted STS (blue, back slash pattern), and remaining percentage (gray, polka dot pattern). These three different patterns will always add up to 100%. Any categories that are trained for depth will show a percentage of over 100%.

A more detailed view can be explored by selecting the individual Learning Path. Once the Learning Path is selected, the view changes to show individual technicians assigned to that specific path, shows the courses they’ve completed and now includes an additional column that shows their Projected percentage for that Learning Path.

Non-STS Curriculum

GM STC Technical Foundation Curriculum

The GM STC Technical Foundation Curriculum is a non-STS learning path comprised of service area categories with entry-level courses. This curriculum is where new technicians, and technician apprentices will start their training, as completing this curriculum (or the entry exams on the Professional Curriculum) is required in order to start the Professional Curriculum and start earing STS credit.

Many entry-level courses from the original GM STC curriculum have been moved to this curriculum including GM Service Technical Automotive Readiness Training (GM START) courses. GM START features over 90 technical and non-technical self-paced courses with testing and scoring features that provide tangible results.

To find GM START courses in the Center of Learning just type “GM START” into the search bar in the Catalog. The courses have been tagged to appear when searched for using that keyword.

GM 8-Week Academy

The GM 8 Week Academy is an 8-week, hands-on course that covers the entire Foundational Curriculum. Service Technicians can enroll and attend this course instead of completing the individual courses on the Foundational Curriculum path. The academy will provide credit for the courses on the Foundational Curriculum once completed.

Boot Camps

Boot Camps are another means for supporting dealerships looking to develop their own technicians. Boot Camp curriculum is designed for the aspiring technician apprentice who may have vocational auto shop experience but has not pursued post-secondary education in automotive technology. Technicians who want to sharpen a specific skill set through instructor-led training will also benefit from Boot Camps.

A Boot Camp is an immersive Hands-On training experience that accelerates the learner’s progression toward completing GM’s performance-based curriculum and maximizes dealership return on training investment.