Our mission is to improve the performance of GM dealerships through the professional development of dealership personnel. We provide a comprehensive curriculum of job-relevant courses, effective instruction, learning measurement, and feedback systems.
The goals of GM training are to:
Provide smart, concise tools and resources to help improve employee performance
Increase the amount of training available in the dealership
Provide Sales and Service tools that positively impact the customer’s experience
Commonality, Productivity, and Efficiency
The GM training program continues to evolve by ensuring the right content reaches the right people at the right time. The program offers every dealership a consistent source for most training needs; it’s designed to improve performance by focusing on quality – not quantity – and by offering knowledge that is smart, convenient, and easy to access. All dealers are encouraged to participate in training.
The GM training program offers:
The vast majority of training delivered directly to the dealers
Just-In-Time (JIT) training for critical sales, service, and parts issues
Blended delivery methods such as Web-Based Training (WBT), Virtual Classroom Training (VCT), Virtual & Performance Instructor-Led Training (V-ILT & P-ILT), Instructor-Led Training (ILT), Video On Demand (VOD), Performance Support Objects (PSO), Diagnostic Exercises (DE), Interactive Video (iVideo), Augmented Reality (AR), and Virtual Reality (VR)
One monthly charge for virtually all GM training
Access to the Center of Learning website, which offers the following features:
Path to 100% STS link for service managers and service technicians
Course enrollment functions
Detailed course information
Training plan management
Online (real-time) training reports of dealership personnel training status
Learning paths to manage training needs and progress for nearly all dealer employees
For information regarding enrollment, specific charges and/or program information, please contact the Center of Learning Help Desk using the Live Chat feature on the Help/Support page on www.centerlearning.com.
GM Service Technical College (GM STC)
The GM STC works in conjunction with GM’s Center of Learning to eliminate redundant courses and unify the service technical training curriculum. Through its blended media approaches and high quality instructional design, GM STC helps to develop the service technician’s knowledge and skills while reducing time away from dealerships. GM’s customers benefit by knowing that the service technician has the background and experience to repair the vehicle correctly the first time.
Caution
This catalog from GM STC is intended for use by professional, qualified service technicians. Attempting repairs or service without the appropriate training, tools, and equipment could cause injury to you or others and potentially damage the vehicle or cause the vehicle to operate improperly. Proper vehicle service and repair are important to the safety of the service technician and to the safe, reliable operation of all motor vehicles.
Please be advised that all information in this catalog is the latest data available at the time of publication. GM STC reserves the right to make product or publication changes, at any time, without notice. New product information will be introduced as it becomes available in the media mix best suited to present the product. Be sure to check www.centerlearning.com for the latest information. This catalog, or any portion thereof, may not be reproduced without written consent of General Motors Service Operations, General Motors Company.
