{"id":61,"date":"2024-11-27T16:03:01","date_gmt":"2024-11-27T16:03:01","guid":{"rendered":"https:\/\/catalog.gmstc.com\/?page_id=61"},"modified":"2026-04-29T11:41:08","modified_gmt":"2026-04-29T11:41:08","slug":"training-overview","status":"publish","type":"page","link":"https:\/\/catalog.gmstc.com\/index.php\/training-overview\/","title":{"rendered":"Training Overview"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"gm-stc-service-technician-training\"><strong>GM STC Service Technician Training<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Training Goals<\/strong><\/h3>\n\n\n\n<p>GM STC helps service technicians achieve the highest level of customer satisfaction in dealer service by structuring their training around a standard performance-based curriculum.<\/p>\n\n\n\n<p>The curriculum provides a blended approach to training, dividing training between in-dealership and off-site locations. With the right mix of training methods, a growing number of technicians are able to demonstrate they are ready to \u201cFix it Right the First Time!\u201d<\/p>\n\n\n\n<p>Improved service quality leads to improved customer satisfaction and loyalty to the dealership and the product; improved customer satisfaction also helps the dealer achieve long-term profitability.<\/p>\n\n\n\n<div class=\"wp-block-uagb-container uagb-layout-flex uagb-block-59c5a82f alignfull uagb-is-root-container\">\n<div class=\"wp-block-uagb-container uagb-block-cfeb7235\">\n<h3 class=\"wp-block-heading\">Dealer Benefits<\/h3>\n\n\n\n<p>By actively participating in the GM STC training program, dealers experience the following benefits:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>More in-dealership training that requires service technicians to spend less time away from the dealership<\/li>\n\n\n\n<li>A training website (<a href=\"http:\/\/www.centerlearning.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">www.centerlearning.com<\/a>) that allows versatile, on-demand training management with a convenient \u201cPath to 100% STS\u201d link, training histories, ASE certification status integration, and training reports, among other features<\/li>\n\n\n\n<li>Improved customer satisfaction and loyalty, based on more effective technician performance<\/li>\n\n\n\n<li>Access to skilled entry-level automotive service technicians who graduate with GM STC course credits from the GM Automotive Service Educational Program (GM ASEP), the Shifting Gears Automotive Technician Training program, and the GM Technician Career Training program<\/li>\n\n\n\n<li>Access to the GM Service Technical Automotive Readiness Training (GM START) program, which helps GM dealers recruit and retain service technicians by offering fundamental training in automotive technology<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-layout-flex uagb-block-6910316e\">\n<h3 class=\"wp-block-heading\">Service Technician Benefits<\/h3>\n\n\n\n<p>By participating in the GM STC training program, service technicians experience the following benefits:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Knowledge and skills to \u201cFix it Right the First Time!\u201d<\/li>\n\n\n\n<li>Faster professional development through the elimination of training redundancy<\/li>\n\n\n\n<li>Focused training and career development provided by the \u201cPath to 100% STS\u201d link for required courses<\/li>\n\n\n\n<li>Access to a performance-based curriculum that requires sufficient competency<\/li>\n\n\n\n<li>Modular training to accommodate the technicians\u2019 schedules<\/li>\n<\/ul>\n\n\n\n<div style=\"height:167px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"performance-based-curriculum\"><strong>Performance-Based Curriculum<\/strong><\/h1>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/catalog.gmstc.com\/wp-content\/uploads\/16CSBL00036_V4-1024x683.png\" alt=\"\" class=\"wp-image-252\" style=\"width:438px;height:auto\" srcset=\"https:\/\/catalog.gmstc.com\/wp-content\/uploads\/16CSBL00036_V4-1024x683.png 1024w, https:\/\/catalog.gmstc.com\/wp-content\/uploads\/16CSBL00036_V4-300x200.png 300w, https:\/\/catalog.gmstc.com\/wp-content\/uploads\/16CSBL00036_V4-768x512.png 768w, https:\/\/catalog.gmstc.com\/wp-content\/uploads\/16CSBL00036_V4-1536x1024.png 1536w, https:\/\/catalog.gmstc.com\/wp-content\/uploads\/16CSBL00036_V4.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<p>The GM STC performance-based curriculum offers training courses across Chevrolet, Buick, GMC, and Cadillac brands. To receive credit for a course, service technicians must demonstrate competency in all applicable course components, which may include web-based, VOD, VCT, and GM Service Know-How Emerging Issues seminars.<br>If a service technician does not demonstrate sufficient competency, they will be required to review or retake the course component until competency is obtained.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For web-based components, content-specific review is built into the training, with service technicians required to review until they obtain a score of 100% on test items.<\/li>\n\n\n\n<li>For Virtual Classroom Training (VCT) components and GM Service Know-How Emerging Issues seminars, service technicians are required to retake the entire component until they obtain a score of 80% or better.<\/li>\n\n\n\n<li>For Virtual Instructor-Led Training (V-ILT), and Performance Instructor-Led Training (P-ILT) course components, only the component that was not successfully completed needs to be retaken. If a technician passes the V-ILT but fails to demonstrate sufficient competency in the P-ILT, they only need to retake the P-ILT.<\/li>\n\n\n\n<li>For GM Service Know-How Video On Demand and videos, service technicians are required to view the video and take the test via www.centerlearning.com until they obtain a score of 80% or better.<\/li>\n<\/ul>\n\n\n\n<p>The goal of the performance-based curriculum is to provide a path for service technicians to meet the requirements for GM\u2019s Dealer Divisional Service Training Standards (STS) (for example, become Division Certified) and GM Master Technician Certification (MTC). Technician training is divided into two curricula: GM STC Foundational Curriculum and GM STC Professional Curriculum. Each of these curricula are divided into certification areas. The GM STC Foundational Curriculum does not count toward STS, but completing it is required before a technician can start the GM STC Professional Curriculum.<\/p>\n\n\n\n<p>The GM STC Foundational Curriculum has one learning path that is divided into nine service areas:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/catalogbeta.gmstc.com\/wp-content\/uploads\/2024\/11\/gmstc_foundational-curriculum-1024x307.png\" alt=\"\" class=\"wp-image-448\"\/><\/figure>\n<\/div>\n\n\n<p>The GM STC Professional Curriculum has 16 learning paths:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"614\" src=\"https:\/\/catalog.gmstc.com\/wp-content\/uploads\/GM-STC-Professional-Curriculum-2-1024x614.png\" alt=\"\" class=\"wp-image-738\" srcset=\"https:\/\/catalog.gmstc.com\/wp-content\/uploads\/GM-STC-Professional-Curriculum-2-1024x614.png 1024w, https:\/\/catalog.gmstc.com\/wp-content\/uploads\/GM-STC-Professional-Curriculum-2-300x180.png 300w, https:\/\/catalog.gmstc.com\/wp-content\/uploads\/GM-STC-Professional-Curriculum-2-768x460.png 768w, https:\/\/catalog.gmstc.com\/wp-content\/uploads\/GM-STC-Professional-Curriculum-2-1536x920.png 1536w, https:\/\/catalog.gmstc.com\/wp-content\/uploads\/GM-STC-Professional-Curriculum-2-2048x1227.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center\"><em>* Training and certification is offered through GM-approved suppliers and not through GM STC.<\/em><\/p>\n\n\n\n<p>The certification areas in the Professional Curriculum are made up of three types of courses:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Those required for the dealership to meet Dealer Divisional STS and for the service technician to become GM STC Division Certified.<\/li>\n\n\n\n<li>Those required for the service technician to achieve GM Master Technician Certification (MTC).<\/li>\n\n\n\n<li>Those that provide supplemental content to enhance the service technician\u2019s knowledge and skills but are not part of GM MTC or the Dealer Divisional STS.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-7c86bde1 alignfull uagb-is-root-container\">\n<div data-aos-duration=\"1450\" data-aos=\"slide-right\" class=\"wp-block-uagb-slider uagb-block-47f42077 uagb-slider-container\"><div class=\"uagb-slides uagb-swiper\"><div class=\"swiper-wrapper\">\n<div class=\"wp-block-uagb-slider-child uagb-slider-child-wrap swiper-slide uagb-block-88c79382\"><div class=\"swiper-content\">\n<div class=\"wp-block-uagb-container uagb-block-792e6678\">\n<div class=\"wp-block-uagb-info-box uagb-block-3c72adca uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top wp-block-uagb-info-box--has-margin\"><div class=\"uagb-infobox-margin-wrapper\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h3 class=\"uagb-ifb-title\"><strong>Dealer Divisional STS Courses<\/strong><\/h3><\/div><\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-slider-child uagb-slider-child-wrap swiper-slide uagb-block-9d5042e8\"><div class=\"swiper-content\">\n<div class=\"wp-block-uagb-container uagb-block-fe9d4453\">\n<div class=\"wp-block-uagb-info-box uagb-block-0f4990f3 uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top wp-block-uagb-info-box--has-margin\"><div class=\"uagb-infobox-margin-wrapper\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h3 class=\"uagb-ifb-title\"><strong>Dealer Divisional STS Courses<\/strong><\/h3><\/div><p class=\"uagb-ifb-desc\">Service technicians need STS courses to service the models that their dealerships sell. These courses are listed on their Learning Paths on the Center of Learning and in this catalog under the Bronze, Silver, and Gold categories. Service technicians are encouraged to take courses in order, from the top of the Learning Path to the bottom. This order best prepares the service technician for each successive course.<br><br>Future Bronze, Future Silver, and Future Gold courses will become STS required courses next year and are listed in order to prepare technicians and give them a chance to complete them early.<\/p><\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div><div class=\"swiper-button-prev\"><\/div><div class=\"swiper-button-next\"><\/div><\/div>\n\n\n\n<div data-aos-duration=\"1500\" data-aos=\"slide-left\" class=\"wp-block-uagb-slider uagb-block-f02c2235 uagb-slider-container\"><div class=\"uagb-slides uagb-swiper\"><div class=\"swiper-wrapper\">\n<div class=\"wp-block-uagb-slider-child uagb-slider-child-wrap swiper-slide uagb-block-995827fa\"><div class=\"swiper-content\">\n<div class=\"wp-block-uagb-container uagb-block-a0f4e2a2\">\n<div class=\"wp-block-uagb-info-box uagb-block-04a35bf8 uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top wp-block-uagb-info-box--has-margin\"><div class=\"uagb-infobox-margin-wrapper\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h3 class=\"uagb-ifb-title\"><strong>GM Master Technician Certification Courses<\/strong><\/h3><\/div><\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-slider-child uagb-slider-child-wrap swiper-slide uagb-block-f11b5f3b\"><div class=\"swiper-content\">\n<div class=\"wp-block-uagb-container uagb-block-a79293c4\">\n<div class=\"wp-block-uagb-info-box uagb-block-8994018a uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top wp-block-uagb-info-box--has-margin\"><div class=\"uagb-infobox-margin-wrapper\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h3 class=\"uagb-ifb-title\"><strong>GM Master Technician (MTC) Certification Courses<\/strong><\/h3><\/div><p class=\"uagb-ifb-desc\">GM MTC courses are represented in each learning path in the Professional Curriculum under the MTC category. This includes the final activity for the learning path: completing the Certification Assessment and earning the MTC (if the technician has the corresponding ASE Certification).<\/p><\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div><div class=\"swiper-button-prev\"><\/div><div class=\"swiper-button-next\"><\/div><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Blended Learning Media Mix Overview and Course Components<\/h3>\n\n\n\n<p>Center of Learning training is available at the dealership through a variety of media.<\/p>\n\n\n\n<p>GM STC courses have evolved from traditional instructor-led to blended learning with more flexible delivery methods while emphasizing performance-based outcomes. This approach better supports service technician training by offering the appropriate media mix for the needed training in the 21st century.<\/p>\n\n\n\n<p>The media mix includes, but is not exclusive to, Web-Based Training (WBT), Virtual Classroom Training (VCT), Video On-Demand (VOD), Performance Support Objects (PSO), and the Video Resource Library. This media mix allows service technicians to improve their product knowledge and advance their repair and diagnostic skills while spending less time away from the dealership.<\/p>\n\n\n\n<p><img decoding=\"async\" src=\"https:\/\/www.gmstc.com\/coursecatalog\/assets\/images\/item86233_86259.jpg\" alt=\"inline Rectangle\">&nbsp;Courses can also be accessed via a tablet; just look for this symbol. GM STC offers two modes of training:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Asynchronous training, also known as self-paced training, doesn\u2019t require learners and instructor\/s to be online or in person at the same time for instruction.<\/li>\n\n\n\n<li>Synchronous training requires both learners and instructor\/s to be present at the same time for instruction.<\/li>\n<\/ul>\n\n\n\n<p><strong>Accessibility Options<\/strong><\/p>\n\n\n\n<p>GM STC also offers a number of Accessibility options to help accommodate those that may need them. Review each type of training below to understand the different options available. If additional assistance is needed that is not accommodated by the information below, please reach out to the Help Desk and\/or Training Center (depending on the type of training that accommodations are needed for) in a timely manner before the class session, so proper accommodations can be made.<\/p>\n\n\n\n<p><strong>Training Modalities<\/strong><\/p>\n\n\n\n<div class=\"wp-block-uagb-container uagb-layout-flex uagb-block-cfdb9d72 alignfull uagb-is-root-container\">\n<div class=\"wp-block-uagb-container uagb-layout-flex uagb-block-898de484\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"178\" height=\"188\" src=\"https:\/\/catalogbeta.gmstc.com\/wp-content\/uploads\/2024\/11\/Icons_WBT.png\" alt=\"\" class=\"wp-image-87\" style=\"width:106px;height:auto\"\/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-uagb-modal uagb-block-2fe19ca2 uagb-modal-wrapper\" data-escpress=\"enable\" data-overlayclick=\"disable\"><div class=\"uagb-spectra-button-wrapper wp-block-button\"><a class=\"uagb-modal-button-link wp-block-button__link uagb-modal-trigger\" href=\"#\" onclick=\"return false;\" target=\"_self\" rel=\"noopener noreferrer\"><span class=\"uagb-modal-content-wrapper\"><span class=\"uagb-inline-editing\">Web Based Training<\/span><\/span><\/a><\/div><div class=\"uagb-effect-default uagb-modal-popup uagb-block-2fe19ca2 uagb-modal-type-undefined\"><div class=\"uagb-modal-popup-wrap\"><div class=\"uagb-modal-popup-content\">\n<div class=\"wp-block-uagb-info-box uagb-block-0079910d uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h3 class=\"uagb-ifb-title\">Web Based Training (WBT)<br><\/h3><\/div><p class=\"uagb-ifb-desc\">Web-based course components are self-paced training. Instruction is delivered over the Internet and is just-in-time, specific, job-focused, and practical. Web-based appeals to a broad range of learning styles and is multi-sensory, meaning that instruction is presented through voice-over narration, text, graphics, and animation. Service technicians have the option to turn off the voice-over narration and display the narration script instead. Web-based training allows service technicians to review sections of the course as many times as needed to get comfortable with the content. Although an estimated training time is indicated for each web-based course component, service technicians learn at a pace best suited to their individual needs. Course progress is automatically bookmarked, allowing service technicians to log in and resume a course on any Internet-ready computer at their convenience.<br><br>Each course is divided into a number of modules which are then sub-divided into lessons. When a service technician completes a lesson or a module, they may continue on through the course or exit then return to the point at which they stopped at a later time.<br>&nbsp;<br>Enhancements have been made to Web-Based courses, where new courses will begin to feature a tree-like design rather than a linear design to help open up navigation and make it easier for technicians to find what they are looking for. Additionally, the new WBT design will give technicians the opportunity to test out of each objective at the beginning of the course, allowing them to bypass content they are already familiar with.<br>&nbsp;<strong> <\/strong>GM STC\u2019s WBT provides on-screen text with the option of audio narration. A course script is available within the course settings themselves in the upper right-hand corner. Most often the script box will match the on-screen text but if the narration is different in any way, the script box will match the spoken word.<br>&nbsp;<br>WBT courses end with a W (for web-based) in the course number; for example, Battery Electric Vehicle Introduction (18430.05W2).<\/p><\/div><\/div>\n<\/div><button class=\"uagb-modal-popup-close\" aria-label=\"Close Modal\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\"><path d=\"M310.6 361.4c12.5 12.5 12.5 32.75 0 45.25C304.4 412.9 296.2 416 288 416s-16.38-3.125-22.62-9.375L160 301.3L54.63 406.6C48.38 412.9 40.19 416 32 416S15.63 412.9 9.375 406.6c-12.5-12.5-12.5-32.75 0-45.25l105.4-105.4L9.375 150.6c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L160 210.8l105.4-105.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-105.4 105.4L310.6 361.4z\"><\/path><\/svg><\/button><\/div><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-15594759\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"161\" height=\"188\" src=\"https:\/\/catalogbeta.gmstc.com\/wp-content\/uploads\/2024\/11\/Icons_iVid.png\" alt=\"\" class=\"wp-image-82\" style=\"width:94px;height:auto\"\/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-uagb-modal uagb-block-97b7f967 uagb-modal-wrapper\" data-escpress=\"enable\" data-overlayclick=\"disable\"><div class=\"uagb-spectra-button-wrapper wp-block-button\"><a class=\"uagb-modal-button-link wp-block-button__link uagb-modal-trigger\" href=\"#\" onclick=\"return false;\" target=\"_self\" rel=\"noopener noreferrer\"><span class=\"uagb-modal-content-wrapper\"><span class=\"uagb-inline-editing\">Interactive Video<\/span><\/span><\/a><\/div><div class=\"uagb-effect-default uagb-modal-popup uagb-block-97b7f967 uagb-modal-type-undefined\"><div class=\"uagb-modal-popup-wrap\"><div class=\"uagb-modal-popup-content\">\n<div class=\"wp-block-uagb-info-box uagb-block-759fa2c2 uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h3 class=\"uagb-ifb-title\">Interactive Video<\/h3><\/div><p class=\"uagb-ifb-desc\">Video is a media solution that leverages the engaging production qualities of traditional video and adds in the user-involvement technology of HTML5 and web-based training. This maximizes interactivity and enables the technician to absorb the learning content at his own pace.<br><br>Interactive video courses end with a W (for web-based) in the course number; for example, Battery Electric Vehicle Introduction (18430.05W2).<\/p><\/div><\/div>\n<\/div><button class=\"uagb-modal-popup-close\" aria-label=\"Close Modal\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\"><path d=\"M310.6 361.4c12.5 12.5 12.5 32.75 0 45.25C304.4 412.9 296.2 416 288 416s-16.38-3.125-22.62-9.375L160 301.3L54.63 406.6C48.38 412.9 40.19 416 32 416S15.63 412.9 9.375 406.6c-12.5-12.5-12.5-32.75 0-45.25l105.4-105.4L9.375 150.6c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L160 210.8l105.4-105.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-105.4 105.4L310.6 361.4z\"><\/path><\/svg><\/button><\/div><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-1b5c3a35\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"178\" height=\"188\" src=\"https:\/\/catalogbeta.gmstc.com\/wp-content\/uploads\/2024\/11\/Icons_WBT.png\" alt=\"\" class=\"wp-image-87\" style=\"width:108px;height:auto\"\/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-uagb-modal uagb-block-62a76451 uagb-modal-wrapper\" data-escpress=\"enable\" data-overlayclick=\"disable\"><div class=\"uagb-spectra-button-wrapper wp-block-button\"><a class=\"uagb-modal-button-link wp-block-button__link uagb-modal-trigger\" href=\"#\" onclick=\"return false;\" target=\"_self\" rel=\"noopener noreferrer\"><span class=\"uagb-modal-content-wrapper\"><span class=\"uagb-inline-editing\">VCT<\/span><\/span><\/a><\/div><div class=\"uagb-effect-default uagb-modal-popup uagb-block-62a76451 uagb-modal-type-undefined\"><div class=\"uagb-modal-popup-wrap\"><div class=\"uagb-modal-popup-content\">\n<div class=\"wp-block-uagb-info-box uagb-block-ef5cfc7d uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h3 class=\"uagb-ifb-title\">Virtual Classroom Training (VCT)<\/h3><\/div><p class=\"uagb-ifb-desc\">This live, Internet-based training requires no special software although a headset equipped with a microphone is required to participate in the training. Virtual Classroom Training (VCT) provides live access for \u201con the spot\u201d question-and-answer opportunities. Participants must complete the prerequisite course(s) prior to enrolling in any of these courses. After completing the prerequisite course, participants may enroll in any VCT course up to thirty minutes prior to the course start time.<br>&nbsp;<br>VCT courses are delivered in a modular format with a duration of approximately one hour for each session. Post-test questions are displayed at the end of each session. Technicians are allowed 20 minutes to complete the post-test, after which it will be closed.<br>&nbsp;<br>Once the course component is completed, testing is accomplished via the post-test administered over the system. Service technicians\u2019 answers are then tabulated, and their training records and learning paths are updated accordingly within 48 hours.<br>&nbsp;<br>VCT Technician Guides are available to all participants and can be downloaded on the course details page within the Center of Learning. These comprehensive guides cover the topics discussed in the course. If a video exists as part of a VCT course, the transcript of the video\u2019s audio will be included in the course\u2019s Technician Guide. Take note that some variation will occur during the live event that the guide may not cover. The VCT platform also allows users to enlarge the viewing window with a Full Screen setting.<br>&nbsp;<br>VCT courses end with a D in the course number; for example, Engines: New and Updates for RPOs LT4 and L0A (16440.19D).<\/p><\/div><\/div>\n<\/div><button class=\"uagb-modal-popup-close\" aria-label=\"Close Modal\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\"><path d=\"M310.6 361.4c12.5 12.5 12.5 32.75 0 45.25C304.4 412.9 296.2 416 288 416s-16.38-3.125-22.62-9.375L160 301.3L54.63 406.6C48.38 412.9 40.19 416 32 416S15.63 412.9 9.375 406.6c-12.5-12.5-12.5-32.75 0-45.25l105.4-105.4L9.375 150.6c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L160 210.8l105.4-105.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-105.4 105.4L310.6 361.4z\"><\/path><\/svg><\/button><\/div><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-5620f4b6\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"161\" height=\"188\" src=\"https:\/\/catalogbeta.gmstc.com\/wp-content\/uploads\/2024\/11\/Icons_iVid.png\" alt=\"\" class=\"wp-image-82\" style=\"width:94px;height:auto\"\/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-uagb-modal uagb-block-dda84218 uagb-modal-wrapper\" data-escpress=\"enable\" data-overlayclick=\"disable\"><div class=\"uagb-spectra-button-wrapper wp-block-button\"><a class=\"uagb-modal-button-link wp-block-button__link uagb-modal-trigger\" href=\"#\" onclick=\"return false;\" target=\"_self\" rel=\"noopener noreferrer\"><span class=\"uagb-modal-content-wrapper\"><span class=\"uagb-inline-editing\">PSO<\/span><\/span><\/a><\/div><div class=\"uagb-effect-default uagb-modal-popup uagb-block-dda84218 uagb-modal-type-undefined\"><div class=\"uagb-modal-popup-wrap\"><div class=\"uagb-modal-popup-content\">\n<div class=\"wp-block-uagb-info-box uagb-block-81adfe38 uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h3 class=\"uagb-ifb-title\">Performance Support Object (PSO)<\/h3><\/div><p class=\"uagb-ifb-desc\">PSOs contain key points derived from selected web-based, online instructor-led, and Instructor-Led courses that reinforce training content and focus on how to perform certain job-related tasks.<br><br>Notification of a PSO will be emailed directly to the participant approximately two weeks after a course completion. PSOs can also be found on the Center of Learning, within the Resources tab.<\/p><\/div><\/div>\n<\/div><button class=\"uagb-modal-popup-close\" aria-label=\"Close Modal\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\"><path d=\"M310.6 361.4c12.5 12.5 12.5 32.75 0 45.25C304.4 412.9 296.2 416 288 416s-16.38-3.125-22.62-9.375L160 301.3L54.63 406.6C48.38 412.9 40.19 416 32 416S15.63 412.9 9.375 406.6c-12.5-12.5-12.5-32.75 0-45.25l105.4-105.4L9.375 150.6c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L160 210.8l105.4-105.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-105.4 105.4L310.6 361.4z\"><\/path><\/svg><\/button><\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-layout-flex uagb-block-d1e06892 alignfull uagb-is-root-container\">\n<div class=\"wp-block-uagb-container uagb-layout-flex uagb-block-3cef9f55\">\n<div class=\"wp-block-uagb-image uagb-block-f592c0ad wp-block-uagb-image--layout-default wp-block-uagb-image--effect-static wp-block-uagb-image--align-none\"><figure class=\"wp-block-uagb-image__figure\"><img decoding=\"async\" srcset=\"https:\/\/catalogbeta.gmstc.com\/wp-content\/uploads\/2026\/02\/Icons_Seminar.png ,https:\/\/catalogbeta.gmstc.com\/wp-content\/uploads\/2026\/02\/Icons_Seminar.png 780w, https:\/\/catalogbeta.gmstc.com\/wp-content\/uploads\/2026\/02\/Icons_Seminar.png 360w\" sizes=\"auto, (max-width: 480px) 150px\" src=\"https:\/\/catalogbeta.gmstc.com\/wp-content\/uploads\/2026\/02\/Icons_Seminar.png\" alt=\"Seminar\" class=\"uag-image-1129\" width=\"118\" height=\"137\" title=\"\" loading=\"lazy\" role=\"img\"\/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-uagb-modal uagb-block-f7611e80 uagb-modal-wrapper\" data-escpress=\"enable\" data-overlayclick=\"disable\"><div class=\"uagb-spectra-button-wrapper wp-block-button\"><a class=\"uagb-modal-button-link wp-block-button__link uagb-modal-trigger\" href=\"#\" onclick=\"return false;\" target=\"_self\" rel=\"noopener noreferrer\"><span class=\"uagb-modal-content-wrapper\"><span class=\"uagb-inline-editing\">Seminars<\/span><\/span><\/a><\/div><div class=\"uagb-effect-default uagb-modal-popup uagb-block-f7611e80 uagb-modal-type-undefined\"><div class=\"uagb-modal-popup-wrap\"><div class=\"uagb-modal-popup-content\">\n<div class=\"wp-block-uagb-info-box uagb-block-bb2e7432 uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h3 class=\"uagb-ifb-title\">Seminars<\/h3><\/div><p class=\"uagb-ifb-desc\">A Seminar is as close to a face-to-face class without being in a classroom together. Using the same delivery method as Virtual Classroom Training (VCT), Seminars have smaller class sizes, with only up to 10 technicians. This allows Instructors to open the floor for discussion. Just like VCTs, Seminars are live, Internet-based training that does not require any special software to complete. A headset equipped with a microphone is required to participate in the training as open dialogue will be frequent throughout the course. Participants must complete the prerequisite course(s) prior to enrolling in any of these courses.<br><br>Seminars courses are delivered in a similar modular format to VCT courses, with a duration of approximately one hour for each session. Post-test questions are displayed at the end of each session. Technicians are allowed 20 minutes to complete the post-test, after which it will be closed.<br><br>Once the course component is completed, testing is accomplished via the post-test administered over the system. Service technicians\u2019 answers are then tabulated, and their training records and learning paths are updated accordingly within 48 hours.<br><br>Technician Guides for the Seminar are available to all participants and can be downloaded on the course details page within the Center of Learning. These comprehensive guides cover the topics discussed in the course. If a video exists as part of a Seminar, the transcript of the video\u2019s audio will be included in the course\u2019s Technician Guide. Take note that some variation will occur during the live event that the guide may not cover. The software platform also allows users to enlarge the viewing window with a Full Screen setting.<br><br>Seminar courses end with a D in the course number; for example, Waterleak and Wind Noise Diagnostics (22249.55D1).<\/p><\/div><\/div>\n<\/div><button class=\"uagb-modal-popup-close\" aria-label=\"Close Modal\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\"><path d=\"M310.6 361.4c12.5 12.5 12.5 32.75 0 45.25C304.4 412.9 296.2 416 288 416s-16.38-3.125-22.62-9.375L160 301.3L54.63 406.6C48.38 412.9 40.19 416 32 416S15.63 412.9 9.375 406.6c-12.5-12.5-12.5-32.75 0-45.25l105.4-105.4L9.375 150.6c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L160 210.8l105.4-105.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-105.4 105.4L310.6 361.4z\"><\/path><\/svg><\/button><\/div><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-layout-flex uagb-block-c070d8f4\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"173\" height=\"188\" src=\"https:\/\/catalog.gmstc.com\/wp-content\/uploads\/Icons_DEx.png\" alt=\"\" class=\"wp-image-80\" style=\"width:121px;height:auto\"\/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-uagb-modal uagb-block-992f1381 uagb-modal-wrapper\" data-escpress=\"enable\" data-overlayclick=\"disable\"><div class=\"uagb-spectra-button-wrapper wp-block-button\"><a class=\"uagb-modal-button-link wp-block-button__link uagb-modal-trigger\" href=\"#\" onclick=\"return false;\" target=\"_self\" rel=\"noopener noreferrer\"><span class=\"uagb-modal-content-wrapper\"><span class=\"uagb-inline-editing\">VOD<\/span><\/span><\/a><\/div><div class=\"uagb-effect-default uagb-modal-popup uagb-block-992f1381 uagb-modal-type-undefined\"><div class=\"uagb-modal-popup-wrap\"><div class=\"uagb-modal-popup-content\">\n<div class=\"wp-block-uagb-info-box uagb-block-c31da809 uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h3 class=\"uagb-ifb-title\">VOD<\/h3><\/div><p class=\"uagb-ifb-desc\">Video On Demand course components offer service technicians the ability to view previously recorded content at any time. All Service Know-How Seminars are available for viewing on&nbsp;<a href=\"http:\/\/www.centerlearning.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">www.centerlearning.com<\/a>.<br>With this VOD capability, service technicians can review video course material as needed. VOD content may be viewed in several ways:<br><br>From the Catalog page, type the course number or name in the search box<br><img decoding=\"async\" src=\"https:\/\/www.gmstc.com\/coursecatalog\/assets\/images\/item49432_49471.png\" alt=\"inline Rectangle\"><br><br>From the home page, select a Learning Path, find it, and then select Launch.<br><img decoding=\"async\" src=\"https:\/\/www.gmstc.com\/coursecatalog\/assets\/images\/item49432_49465.png\" alt=\"inline Rectangle\"><br>All testing for GM Service Know-How videos is accomplished through&nbsp;<a href=\"http:\/\/www.centerlearning.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">www.centerlearning.com<\/a>. Service technicians receive credit for the video components by successful completing appropriate post-tests available.<br><br>VOD content has a transcript that can be downloaded which contains the exact text of the audio in the video. These transcripts are located within the Technician Guides for each course. These Guides are found on the course details page on the Center of Learning.<br><br>VOD courses end with a V in the course number; for example, 8L90 Automatic Transmission Unit Repair (17041.70V).<\/p><\/div><\/div>\n<\/div><button class=\"uagb-modal-popup-close\" aria-label=\"Close Modal\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\"><path d=\"M310.6 361.4c12.5 12.5 12.5 32.75 0 45.25C304.4 412.9 296.2 416 288 416s-16.38-3.125-22.62-9.375L160 301.3L54.63 406.6C48.38 412.9 40.19 416 32 416S15.63 412.9 9.375 406.6c-12.5-12.5-12.5-32.75 0-45.25l105.4-105.4L9.375 150.6c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L160 210.8l105.4-105.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-105.4 105.4L310.6 361.4z\"><\/path><\/svg><\/button><\/div><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-13f46912\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"162\" height=\"188\" src=\"https:\/\/catalogbeta.gmstc.com\/wp-content\/uploads\/2024\/11\/Icons_PPT.png\" alt=\"\" class=\"wp-image-84\" style=\"width:107px;height:auto\"\/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-uagb-modal uagb-block-b5cd8f36 uagb-modal-wrapper\" data-escpress=\"enable\" data-overlayclick=\"disable\"><div class=\"uagb-spectra-button-wrapper wp-block-button\"><a class=\"uagb-modal-button-link wp-block-button__link uagb-modal-trigger\" href=\"#\" onclick=\"return false;\" target=\"_self\" rel=\"noopener noreferrer\"><span class=\"uagb-modal-content-wrapper\"><span class=\"uagb-inline-editing\"><strong>Virtual and Performance Instructor-Led Training<\/strong><\/span><\/span><\/a><\/div><div class=\"uagb-effect-default uagb-modal-popup uagb-block-b5cd8f36 uagb-modal-type-undefined\"><div class=\"uagb-modal-popup-wrap\"><div class=\"uagb-modal-popup-content\">\n<div class=\"wp-block-uagb-info-box uagb-block-5abb0378 uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h3 class=\"uagb-ifb-title\">Virtual and Performance Instructor-Led Training (V\/P-ILT)<\/h3><\/div><p class=\"uagb-ifb-desc\">An alternative to taking traditional hands-on instructor-led training, is the Virtual and Performance Instructor-Led Training (V\/P-ILT). Each V\/P-ILT is a series of two course components, that, once completed, provide credit for the hands-on requirement for the course.<br>&nbsp;<br>The two components that make up a V\/P-ILT are Virtual Instructor-Led Training (V-ILT), and a Performance Instructor-Led Training (P-ILT) component. The V-ILT is completed without traveling to a GM training center. Following the completion of the V-ILT technicians are to take the learning path\u2019s knowledge check, which is a non-graded test that quizzes the technician on everything they have learned up to that point on the learning path. This Knowledge Check is a great way for technicians t ensure they have learned what they need to know before proceeding onto the P-ILT.<br>&nbsp;<br>The P-ILT hands-on component is streamlined in order to reduce your time away from the dealer. The V-ILT component provides an open forum, instructor-led discussion. Finally, the P-ILT is a streamlined, performance-based course that focuses on validating skills.<br>&nbsp;<br>To enroll, find the V-ILT in your learning path, or search for the course directly using the Catalog in Center of Learning. V-ILT course numbers end in a \u201cD\u201d. Once enrolled use the My VCTs button on the homepage to launch the course when it is time to start. Since V-ILTs use the VCT system, accommodations for technicians who need them are very similar to those offered by VCT courses. The Technician Guide can be found on the course details page on the Center of Learning, which will contain a transcript of any videos that are played during the course. One of the major differences between V-ILTs and VCTs is that V-ILTs are much more intimate and interactive. Live discussion is required as a portion of the course, so if accommodations are needed for these segments, reach out to the Help Desk within a timely manner before the class session so they can be made.<br>&nbsp;<br>Finally, once that is completed, enroll in the P-ILT. P-ILTs are in-person sessions that have accommodations identical to Hands-On ILTs. Technician Guides will be provided to those that attend and if needed interpreters\/translators can attend as well, as long as they were the correct PPE. Be sure to reach out to the Training Center admin so proper accommodations can be made.<br>&nbsp;<br>The P-ILT course numbers end in \u201cH\u201d. Once both components are completed you will receive your hands-on credit.<\/p><\/div><\/div>\n<\/div><button class=\"uagb-modal-popup-close\" aria-label=\"Close Modal\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\"><path d=\"M310.6 361.4c12.5 12.5 12.5 32.75 0 45.25C304.4 412.9 296.2 416 288 416s-16.38-3.125-22.62-9.375L160 301.3L54.63 406.6C48.38 412.9 40.19 416 32 416S15.63 412.9 9.375 406.6c-12.5-12.5-12.5-32.75 0-45.25l105.4-105.4L9.375 150.6c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L160 210.8l105.4-105.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-105.4 105.4L310.6 361.4z\"><\/path><\/svg><\/button><\/div><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-5926b8fc\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"173\" height=\"188\" src=\"https:\/\/catalog.gmstc.com\/wp-content\/uploads\/Icons_DEx.png\" alt=\"\" class=\"wp-image-80\" style=\"width:111px;height:auto\"\/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-uagb-modal uagb-block-893ddb7a uagb-modal-wrapper\" data-escpress=\"enable\" data-overlayclick=\"disable\"><div class=\"uagb-spectra-button-wrapper wp-block-button\"><a class=\"uagb-modal-button-link wp-block-button__link uagb-modal-trigger\" href=\"#\" onclick=\"return false;\" target=\"_self\" rel=\"noopener noreferrer\"><span class=\"uagb-modal-content-wrapper\"><span class=\"uagb-inline-editing\">Video Resource Library<\/span><\/span><\/a><\/div><div class=\"uagb-effect-default uagb-modal-popup uagb-block-893ddb7a uagb-modal-type-undefined\"><div class=\"uagb-modal-popup-wrap\"><div class=\"uagb-modal-popup-content\">\n<div class=\"wp-block-uagb-info-box uagb-block-3c10b482 uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h3 class=\"uagb-ifb-title\">Video Resource Library<\/h3><\/div><p class=\"uagb-ifb-desc\">The videos in the Video Resource Library are short, informative, and are meant to supplement technicians\u2019 technical and non-technical knowledge.<br><br>Simply click on the Video Resource Library box located on the Center of Learning home page for access to over 100 branded videos in categories ranging from Auto Body and Paint to Brakes, from Electrical\/Electronics to Tools and Equipment.<br><img decoding=\"async\" src=\"https:\/\/www.gmstc.com\/coursecatalog\/assets\/images\/item49713_49739.png\" alt=\"inline Rectangle\"><br>These brief instructional videos, each from one to nine minutes long, are quick and convenient to view and drive you deeper into topics of instructional interest and value. A representative list of videos include:<br>\u2022 Manually Accessing Center Console<br>\u2022 Understanding and Measuring Amperage<br>\u2022 Driver\u2019s Side Airbag Removal<br><br>Video Resource Library videos are not part of any job role Learning Path, there are no tests to take, and no transcripts. They can also be accessed via mobile devices using the Android and iPhone platforms.<br><br><\/p><\/div><\/div>\n<\/div><button class=\"uagb-modal-popup-close\" aria-label=\"Close Modal\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\"><path d=\"M310.6 361.4c12.5 12.5 12.5 32.75 0 45.25C304.4 412.9 296.2 416 288 416s-16.38-3.125-22.62-9.375L160 301.3L54.63 406.6C48.38 412.9 40.19 416 32 416S15.63 412.9 9.375 406.6c-12.5-12.5-12.5-32.75 0-45.25l105.4-105.4L9.375 150.6c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L160 210.8l105.4-105.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-105.4 105.4L310.6 361.4z\"><\/path><\/svg><\/button><\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>GM Courseware<\/strong> <strong>Accessibility<\/strong><\/h3>\n\n\n\n<p><strong>WBT &amp; Interactive Videos<\/strong><\/p>\n\n\n\n<p>GM STC\u2019s WBT courses are designed with accommodation in mind. Each WBT course automatically provides on-screen text, plus a narrator (audio), that walks technicians through the course. In addition, WBTs also have an available narration script (text-based). Most WBTs are even available in Spanish! Below, we show you how to access these settings to have the WBTs fit your needs.<\/p>\n\n\n\n<p><strong>VOD<\/strong><\/p>\n\n\n\n<p>VOD courses have a transcript that can be downloaded which contains the exact text of the audio in<br>the video. To find it, navigate to the catalog entry for the course in the Center of Learning. Additionally, all videos on the Center of Learning feature closed captioning. Turning on the closed captioning option<br>allows students to read the script of the video. To turn this feature on, select the \u201cCC\u201d button within the video navigation bar.<\/p>\n\n\n\n<p><strong>VCT<\/strong><\/p>\n\n\n\n<p>VCT courses have a Technician Guide that can be downloaded prior to the course by the student. The guide covers the topics discussed in the course and includes transcripts of any videos that are played. Due to VCT courses being live Internet-based training, some variations will occur that the guide may not cover. To find the Technician Guide, navigate to the catalog entry for the course in the Center of Learning. A link to the downloadable attachment is located beneath the course description.<\/p>\n\n\n\n<p><strong>V-ILT<\/strong><\/p>\n\n\n\n<p>Since V-ILTs use the VCT system, accommodations for technicians who need them are very similar to those offered by VCT courses. The Technician Guide can be found on the course details page on the Center of Learning, which will contain a transcript of any videos that are played during the course.<br>One of the major differences between V-ILTs and VCTs is that V-ILTs are much more intimate and interactive. Live discussion is required as a portion of the course, so if accommodations are needed for these segments, reach out to the Help Desk within a timely manner before the class session so they can be made.<\/p>\n\n\n\n<p><strong>ILT &amp; P-ILT<\/strong><\/p>\n\n\n\n<p>Each training center facility has accommodations for ease of access. When attending a Hands-On ILT or P-ILT course, all participants will be provided a tablet with the course\u2019s Technician Guide downloaded and ready for use during class. These Guides are comprehensive and cover the topics discussed in the course. Some variation will occur during the live event that the Guide may not cover.<\/p>\n\n\n\n<p>If a technician requires the assistance of a translator\/interpreter they are welcome to join the class. An<br>attending interpreter\/translator does not need to be enrolled in the class session, however, we ask that the technician or dealership contact the training center prior to the course to inform them that the additional person will be attending.<\/p>\n\n\n\n<p>Please inform your interpreter\/translator in advance that they are also expected to comply with the training center safety procedures and practices and must wear the proper Personal Protective Equipment (PPE).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Course-Component-Flow-&amp;-Function\">Understanding Course Component Flow &amp; Function<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"734\" src=\"https:\/\/catalog.gmstc.com\/wp-content\/uploads\/2024\/11\/curriculum_blended-learning-1024x734.jpg\" alt=\"\" class=\"wp-image-14\" style=\"width:518px;height:auto\" srcset=\"https:\/\/catalog.gmstc.com\/wp-content\/uploads\/2024\/11\/curriculum_blended-learning-1024x734.jpg 1024w, https:\/\/catalog.gmstc.com\/wp-content\/uploads\/2024\/11\/curriculum_blended-learning-300x215.jpg 300w, https:\/\/catalog.gmstc.com\/wp-content\/uploads\/2024\/11\/curriculum_blended-learning-768x551.jpg 768w, https:\/\/catalog.gmstc.com\/wp-content\/uploads\/2024\/11\/curriculum_blended-learning-1536x1102.jpg 1536w, https:\/\/catalog.gmstc.com\/wp-content\/uploads\/2024\/11\/curriculum_blended-learning-2048x1469.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><em>Typical examples of blended learning course components<\/em><\/figcaption><\/figure>\n<\/div>\n\n\n<p>GM STC blended training delivers courses in multiple components; these different components provide the service technician with the skills necessary to \u201cFix it Right the First Time!\u201d<\/p>\n\n\n\n<p>Multiple component courses may use combinations of the following media:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Web-based training addresses the knowledge portion of the class. The material is designed to teach the service technician theory of operation and function of the systems and components, and to introduce diagnostic procedures.<\/li>\n\n\n\n<li>VCT reinforces the knowledge provided in the WBT and introduces the service technician to diagnostic skills necessary to repair the vehicle.<\/li>\n\n\n\n<li>Hands On or V\/P-ILT allows the service technician to practice diagnostic skills in a setting similar to the work environment.<\/li>\n\n\n\n<li>Virtual and Performance ILT series allow technicians to complete part of the Hands-On course within their dealership using the VCT system. Finally, the technician attends a Performance Instructor-Led Training at a GM Training Center where diagnostic procedures are focused on. This series is a new way technicians can complete their Hands-On requirements, reducing the amount of the time they are out of the dealership.<\/li>\n\n\n\n<li>Diagnostic Exercises facilitate the practice of skills, educate, and update knowledge.<\/li>\n\n\n\n<li>Video On Demand has an easy-to-use \u201cSearch Videos\u201d function, which allows users to review specific content. This search capability allows technicians to locate a specific topic at any time.<\/li>\n<\/ul>\n\n\n\n<p>In each component of the blended training, successful completion of a final test is required for course component credit.<\/p>\n\n\n\n<p>Videos augment the basic course components and should be taken at the appropriate time in the Learning Path based on prerequisites.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Average Percentage of STS Technicians May Earn Without Leaving Their Dealership<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"943\" height=\"899\" src=\"https:\/\/catalog.gmstc.com\/wp-content\/uploads\/image-1.png\" alt=\"\" class=\"wp-image-727\" style=\"width:743px;height:auto\" srcset=\"https:\/\/catalog.gmstc.com\/wp-content\/uploads\/image-1.png 943w, https:\/\/catalog.gmstc.com\/wp-content\/uploads\/image-1-300x286.png 300w, https:\/\/catalog.gmstc.com\/wp-content\/uploads\/image-1-768x732.png 768w\" sizes=\"auto, (max-width: 943px) 100vw, 943px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">Credit for Course Components (known as Cross Credits)<\/h3>\n\n\n\n<p>The Center of Learning enables technicians who have successfully completed a previous version of a course to conveniently get credit for a new version of the same course in their training history without having to repeat the entire course again.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Testing<\/h3>\n\n\n\n<p>Most courses allow for two test attempts. Technicians should review the materials carefully before taking the test; if the test attempts are exceeded, technicians will be locked out indefinitely until GM STC resets the tests on a periodic basis.&nbsp;<\/p>\n\n\n\n<p>Video On Demand: Testing for content on VOD is available by going to the Course Details page in&nbsp;<a href=\"http:\/\/www.centerlearning.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">www.centerlearning.com<\/a>. When the course is live and ready for viewing, service technicians should click \u201cLaunch\u201d. When they are done viewing the course, they must click on the \u201cTake Test\u201d link that appears in the Video On-Demand player at the completion of the video.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Professional-Curriculum-Exams-&amp;-Task-Lists\">Professional Curriculum Exams, Academies, &amp; Task Lists<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Entry Exam<\/h3>\n\n\n\n<p>Each learning path in the Professional Curriculum has an Entry Exam. This Entry Exam is a graded test that ensures the Service Technician has the knowledge needed to begin the Learning Path. Service Technicians must pass the Entry Exam in order to advance into the associated Professional Curriculum learning path. If the Service Technician does not pass with 80% or better, they must complete the associated courses in the Foundation Curriculum before proceeding to the Professional Curriculum learning path courses.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Academies<\/h3>\n\n\n\n<p>There are two types of Academies in the new curriculum: Learning Path Academies, and the GM Academy.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Learning Path Academies<\/strong> are found on the specific Learning Paths they apply to, and are one-week long, hands-on courses that cover all the online content of the Learning Path. By completing them, technicians will receive credit for all the courses on the Learning Path except for any of the hands-on courses and Final Exam.<\/li>\n\n\n\n<li><strong>The GM Academy<\/strong> is an eight-week, in-person course that equips participants with essential skills and knowledge across many of the Learning Paths. Participants in the program graduated with 100% STS in Fundamentals, 94% in Chassis\/Brakes, 93% in Engine Mechanical, 98% in Electrical\/Electronics, 93% in HVAC, and 100% in EV Expert.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Task Lists<\/h3>\n\n\n\n<p>Each learning path in the Professional Curriculum has a Task List. This Task List highlights all the tasks Service Technicians will be able to perform upon completing the learning path. The Task List also shows which courses are associated with each task, so Service Technicians can easily find the course they need in order to learn a particular task.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Knowledge Check<\/h3>\n\n\n\n<p>Each learning path in the Professional Curriculum has a Knowledge Check. This Knowledge Check is a nongraded knowledge test, which Service Technicians complete after completing the Virtual Instructor-Led Training (V-ILT) course(s) on the learning path. This Knowledge Check quizzes the Service Technician on everything they have learned up to that point on the learning path to ensure they are ready for the Final Exam. Any wrong answers will provide a task corresponding to the Task List so the technician can review any course they need to be better prepared for the Performance Instructor-Led Training (P-ILT) course.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Final Exam<\/h3>\n\n\n\n<p>Each learning path in the Professional Curriculum has a Final Exam. This Final Exam is a graded test, to be completed after the P-ILT course, that serves as the capstone to the learning path. Service Technicians must prove that they have the skills and knowledge necessary by passing with 80% or better, otherwise they will need to review courses on the learning path and take it again. If the Service Technician exceeds the number of attempts and still has not passed, they will need to retake the P-ILT course.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"assessments-certifications\">Assessments &amp; Certifications<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Electric Vehicle (EV) Training Completion Certificates<\/h2>\n\n\n\n<p>GM STC awards EV Training Completion Certificates for the Fundamentals, EV Expert, and EV Master learning paths for each brand. Once a technician has completed all service technical courses within one of the above mentioned learning paths, the technician will earn the brand-specific EV learning path Training Completion Certificate. Earned EV Training Completion Certificates will display in the technician\u2019s transcript in the Center of Learning, and a printable version is also available that will display all earned certificates and their completion date.<\/p>\n\n\n\n<p>To find a list of courses required to earn a specific EV Training Completion Certificate, search \u201cTraining Completion Certificate\u201d in the Center of Learning Catalog. All EV Training Completion Certificates will appear in the search results. Select any certificates to be brough the  View Course page where you can select the Checklist link. The checklist is an interactive file you can use to check off each course as you complete it to stay on top of which courses you need to complete in order to earn the certificate.<\/p>\n\n\n\n<p>A record of the EV Training Certificate will be provided in your Center of Learning transcript once the final<br>required course has been completed. 24 hours later, the new record will be added to the EV Training<br>Certificates printable which can be accessed via the CERTIFICATIONS \/ CERTIFICATES button on the<br>bottom of the Center of Learning homepage. Select Electric Vehicle Certificate from the list that appears.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"3.AssessmentsCertifications0\">GM Master Techni\ufeffcian Certification (MTC) Assessment<\/h2>\n\n\n\n<p>To attain MTC, the technician must be 100% STS in both Silver and Gold and complete all MTC components. GM MTC Assessment is a performance-based event in which each service technician must demonstrate knowledge and diagnostic skills. During the GM MTC event, each service technician is required to solve real vehicle faults by applying the accumulated learning from all courses in the Certification Area. The GM MTC Assessment Program covers 13 of the 15 service categories (it excludes Fundamentals and Emerging Issues.) MTC assessments are administered at training locations across the country.<\/p>\n\n\n\n<p>The GM MTC Assessment contains a comprehension component and a practical evaluation to assess the service technician\u2019s knowledge and diagnostic skills. Each Assessment consists of timed exercises that have been developed based upon the critical elements of the courses across the Certification Area and real-life concerns.<\/p>\n\n\n\n<p>To achieve GM Master Technician Certification, a service technician must successfully pass the GM STC Certification Event and be ASE certified in that area.<\/p>\n\n\n\n<p>GM STC recognizes a one-year certification with an annual renewal on Master Technician Certifications. The MTC program allows service technicians to retain their certification if they are at 100% on their STS training requirements.<\/p>\n\n\n\n<p>Once a service technician successfully completes a MTC assessment, that service technician will remain Master Technician Certified as long as they continue to meet their STS requirements for the area(s) in which they are certified. The service technician must maintain their ASE Certification for that category as well.<\/p>\n\n\n\n<p>The Service Technician Assessment Process is as follows:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Each exercise is designed to assess each service technician\u2019s ability to diagnose and apply skills with a simulated real-life customer concern using cross-divisional vehicles.<\/li>\n\n\n\n<li>To successfully complete a Certification Event, the service technician must obtain a total score of 80% or better across the performance-based exercises. During the assessment, a certifier who has received extensive training in conducting performance-based assessments evaluates the service technician\u2019s skills. <\/li>\n<\/ul>\n\n\n\n<p>A service technician who receives GM MTC status receives the following items:<\/p>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-714eb7be alignfull uagb-is-root-container\">\n<div data-aos-duration=\"500\" data-aos=\"slide-down\" class=\"wp-block-uagb-container uagb-block-15bc4c40\">\n<h4 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-link-color wp-elements-b44ed4a110bb4270fa910178f1fa2f00\" style=\"font-size:33px\"><strong>Letter<\/strong><\/h4>\n<\/div>\n\n\n\n<div data-aos-delay=\"250\" data-aos-duration=\"500\" data-aos=\"slide-down\" class=\"wp-block-uagb-container uagb-block-66f3ed31\">\n<h3 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-link-color wp-elements-073eabbf0c6d58e300c1226824699a92\" style=\"font-size:33px\"><strong>Certificate of Achievement*<\/strong><\/h3>\n<\/div>\n\n\n\n<div data-aos-delay=\"500\" data-aos-duration=\"500\" data-aos=\"slide-down\" class=\"wp-block-uagb-container uagb-block-1c9520dc\">\n<h3 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-link-color wp-elements-db3369cd2884a7cc0f5235a2ecfa0f97\" style=\"font-size:33px\"><strong>Patch**<\/strong><\/h3>\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center\"><em>*Only the first certificate will be mailed. Additional Certificates are available for download online.<\/em><br><em>**Additional GM patches are available for purchase through the Center of Learning Help Desk.<\/em><\/p>\n\n\n\n<p>If a service technician does not satisfy all of the assessment requirements, a letter indicating the areas for improvement is provided to the service technician.<\/p>\n\n\n\n<p>The service technician\u2019s Learning Path and the STS\/MTC tables define the courses in an area that must be completed before the service technician may enroll for the Certification Event. Service technicians can enroll for a Certification Event in the same manner they would for a course component.<\/p>\n\n\n\n<p>During the enrollment process, the service technician is given the option to download:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A Certification Event Performance Task List &#8211; which allows the technician to self-assess and verify they have the skills necessary to pass the certification<\/li>\n\n\n\n<li>A GM MTC Preparation Guide &#8211; which provides additional information about the assessments<\/li>\n<\/ul>\n\n\n\n<p>Additionally, on each of the ASE Certification pages on the Center of Learning, technicians can download an ASE Prep Guide to help them prepare for their needed ASE Certifications. Below is a table listing the required ASE Certifications for each Service Area MTC.<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table><thead><tr><th class=\"has-text-align-center\" data-align=\"center\" colspan=\"2\">Mechanical<\/th><\/tr><\/thead><tbody><tr><th class=\"has-text-align-left\" data-align=\"left\">Course<\/th><th class=\"has-text-align-left\" data-align=\"left\">ASE Requirement<\/th><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Electrical\/Electronics<\/td><td class=\"has-text-align-left\" data-align=\"left\">A6<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Engine Repair<\/td><td class=\"has-text-align-left\" data-align=\"left\">A1<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Heating, Ventilation, and Air Conditioning<\/td><td class=\"has-text-align-left\" data-align=\"left\">A7<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Brakes<\/td><td class=\"has-text-align-left\" data-align=\"left\">A5<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Steering and Suspension<\/td><td class=\"has-text-align-left\" data-align=\"left\">A4<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Manual Drivetrain and Axle<\/td><td class=\"has-text-align-left\" data-align=\"left\">A3<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Automatic Transmission\/Tranaxle<\/td><td class=\"has-text-align-left\" data-align=\"left\">A2<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Engine Performance<\/td><td class=\"has-text-align-left\" data-align=\"left\">A8 and L1<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>or<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\"><strong>or<\/strong><\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Diesel Engine Performance<\/td><td class=\"has-text-align-left\" data-align=\"left\">A9<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><\/td><td class=\"has-text-align-left\" data-align=\"left\"><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Tips for a Successful Certification Assessment<\/h3>\n\n\n\n<p>It is important that you adequately prepare for your GM MTC Assessment. Here are a few tips on preparing for this challenging event:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Arrive the day before the assessment, if traveling.<\/li>\n\n\n\n<li>If you have never taken an ILT course component, it is recommended that you take one in the subject matter area, before you attend the Certification Assessment.<\/li>\n\n\n\n<li>The Certification Assessment is similar to an ILT course, but without the guidance from an instructor. Experiencing the ILT training offered today gives you a much better idea of what to expect in Certification Assessment.<\/li>\n\n\n\n<li>Review any WBT courses you\u2019ve already taken.<\/li>\n\n\n\n<li>Review any VCT materials you\u2019ve received.<\/li>\n\n\n\n<li>Talk to your service manager about any area that could be improved, including Work Order documentation.<\/li>\n\n\n\n<li>Review the Service Information (SI) website, specifically for the Strategy Based Diagnostics (SBD) process.<\/li>\n\n\n\n<li>Find an expert at the dealership who can assist you in the certification area.<\/li>\n\n\n\n<li>Investigate and complete ASE certification in the subject matter area.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-center\"><strong>Certification Assessment Planning Chart<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>6 weeks before assessment<\/td><td>Check ASE for certification dates<\/td><\/tr><tr><td>4 weeks before assessment<\/td><td>Review training material and other preparation<br>items<\/td><\/tr><tr><td>4 weeks before assessment<\/td><td>If needed, make the necessary travel plans<\/td><\/tr><tr><td>2 weeks before assessment<\/td><td>Confirm enrollment in the Certification Assessment with the appropriate training location<\/td><\/tr><tr><td>2 days before assessment<\/td><td>Verify Certification Assessment and directions<\/td><\/tr><tr><td>1 day before assessment<\/td><td>If applicable, travel to the training location<\/td><\/tr><tr><td>Assessment day<\/td><td>Arrive at the training location 30 minutes prior<br>to the assessment start time<\/td><\/tr><tr><td>Within 5 days after the assessment<\/td><td>Check the GM Center of Learning website for<br>assessment results of the assessment and\/or<br>look for your results in the mail<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong>On the Assessment day<\/strong><\/p>\n\n\n\n<p>The enrolled service technicians will meet at the training location for the Certification Assessment. Below is a flowchart and explanation of what will take place:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/catalogbeta.gmstc.com\/wp-content\/uploads\/2025\/09\/image-1.png\" alt=\"\" class=\"wp-image-1054\"\/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>Prior to the service technician\u2019s beginning the Certification Assessment process, the certifier provides an orientation of the training location, including the location of tools, layout of the training areas, and safety precautions.<\/li>\n\n\n\n<li>The certifier provides an overview of the day\u2019s events and clearly defines the expectations from the service technician. During the Certification Assessment process, the certifier and the service technician will have minimal dialog.<\/li>\n\n\n\n<li>The service technician receives a Work Order from the certifier and begins to work on the timed exercises. At this time, the service technician will gather the proper tools and begin to diagnose and troubleshoot the existing conditions of the vehicle to identify the fault.<\/li>\n\n\n\n<li>The service technician utilizes previously learned knowledge and skills from the WBT, VCT, and V-ILT course components to diagnose, troubleshoot, and resolve fault conditions. The service technician uses the Certification Exercise Summaries form to document their work.<\/li>\n\n\n\n<li>The certifier observes and award points based on the service technician\u2019s performance.<\/li>\n\n\n\n<li>The service technician documents the process used to resolve the concern, identify the potential causes of the concern, and determine the primary cause of the fault.<\/li>\n\n\n\n<li>After the service technician completes all exercises, the certifier explains the next steps. The service technician is then notified (pass\/fail with Remediation Recommendation) within a required time frame.<\/li>\n<\/ul>\n\n\n\n<p><strong>Typical Assessment Room Layout<\/strong><\/p>\n\n\n\n<p>The assessment room may differ depending on the certification area. However, below is a typical layout used for Certification Assessment. All tools and equipment necessary will be available at the training location.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/catalogbeta.gmstc.com\/wp-content\/uploads\/2025\/09\/image-2-1024x671.png\" alt=\"\" class=\"wp-image-1055\"\/><\/figure>\n\n\n\n<p>The numbers 1-7 represent exercise areas.<\/p>\n\n\n\n<p><strong>Certification Assessment Exercises<\/strong><\/p>\n\n\n\n<p>The exercises that you will perform have been developed based upon the critical elements in all the courses across each of the certification areas. Each exercise has been designed to assess your ability to diagnose and apply your skills on a simulated real-life customer concern utilizing vehicles, tools and equipment in a typical dealership.<\/p>\n\n\n\n<p>Each exercise has been carefully designed and validated with Master Technicians, subject matter experts, and lead instructors. In addition, all the exercises have been piloted with a population of service technicians across the country to ensure that each of the assessments is valid and is at an appropriate level of application.<\/p>\n\n\n\n<p>Also, all exercises and their associated performance criteria have been mapped back to the course objectives at the component level. Therefore, training remediation can be quickly identified and provided to the service technician, if needed.<\/p>\n\n\n\n<p>For each exercise, the service technicians will be expected to do the following:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/catalogbeta.gmstc.com\/wp-content\/uploads\/2025\/09\/image-3.png\" alt=\"\" class=\"wp-image-1056\"\/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>Receive Work Order to determine next steps.<\/li>\n\n\n\n<li>Go to assigned work station to perform exercise.<\/li>\n\n\n\n<li>Use the vehicle, equipment, tools, and Service Manuals or SI to diagnose vehicle concern.<\/li>\n\n\n\n<li>Write down all of your steps, which include: Work Order, diagnosis, possible faults, most probable fault, readings, torque values, etc.\n<ul class=\"wp-block-list\">\n<li>Note: The more thoroughly you document your actions, the better.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Finish exercise. Review and finalize your exercise summaries and return the equipment and tools to the appropriate locations\/positions.<\/li>\n<\/ul>\n\n\n\n<p><strong>Observation\/Scoring Sheet<\/strong><\/p>\n\n\n\n<p>Your performance will be evaluated and scored based upon the certifier\u2019s observation of your performance and the accuracy and level of documentation on the Certification Exercise Summaries.<\/p>\n\n\n\n<p>To successfully complete the Certification Assessments, you must obtain a total score of 80% or better across the exercises. During the assessments the certifier will utilize the Observation\/ Scoring Sheet to evaluate your performance. Each form will contain a list of performance criteria per exercise. The certifier will evaluate your performance using those criteria.<\/p>\n\n\n\n<p>Each assessment certifier is Master Technician Certified and has received extensive training in<br>conducting performance based assessments. This training included content on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The Certification Assessment process<\/li>\n\n\n\n<li>Scoring only on observable behaviors<\/li>\n\n\n\n<li>Interviewing techniques<\/li>\n\n\n\n<li>A thorough review of all the Certification Assessment exercises<\/li>\n<\/ul>\n\n\n\n<p>This extensive training program was implemented along with an innovative scoring methodology to ensure there is consistency in scoring across all of the certifiers in the Certification Assessment locations.<\/p>\n\n\n\n<p><strong>The Results<\/strong><\/p>\n\n\n\n<p>At the completion of the assessment, the certifier will collect all of the Work Orders, instruction sheets, and Certification Exercise Summaries. Within 24 hours, the certifier will complete the scoring process using your write-ups on the Certification Exercise Summaries. The certifier will then post your results on the Center of Learning within 5 days of the assessment. If your score is greater than or equal to 80%, your training record will be updated to reflect that you have successfully passed the GM MTC Assessment<br>for the designated area.<\/p>\n\n\n\n<p><strong>Appeals Process<\/strong><\/p>\n\n\n\n<p>In the event a service technician wishes to appeal an assessment result, he\/she may do so within<br>90 days of the Certification Assessment by following the steps below:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>The technician would have to email STC.Support@TrainingSupportAdmin.com\n<ul class=\"wp-block-list\">\n<li>Subject Line: Certification Appeal<\/li>\n\n\n\n<li>First and Last Name<\/li>\n\n\n\n<li>PID<\/li>\n\n\n\n<li>Date of Certification<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Worksheets, scoring, and any instructor notes will be reviewed by the Review Team<\/li>\n\n\n\n<li>Certification Admins will reply to the requester including the summary of their appeal from the<br>Help Desk<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Cadillac-Branded \ufeff\ufeffPatches<\/h3>\n\n\n\n<p>Cadillac franchised Dealers have the opportunity to select Cadillac-branded Master Technician Certification (MTC) and World Class Technician (WCT) patches for their technicians. Cadillac Certified Service\ufeff, in partnership with the Cadillac Dealer Council, implemented this new, creative solution to help Cadillac Dealers recognize their highest achieving technicians. To further elevate the role of our Cadillac technicians, Cadillac franchised dealers can edit existing and new technician profiles to indicate their dealer\u2019s patch preference.<\/p>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-1c835b3d alignfull uagb-is-root-container\">\n<p><strong>Note:&nbsp;<\/strong>These Cadillac patches will not match the existing MTC or WCT patches. Cadillac Dealers can order additional patches their technicians\u2019 are qualified for at an extra cost.<\/p>\n<\/div>\n\n\n\n<p>The decision to switch to Cadillac\ufeff-branded patches is a dealer decision, NOT an individual technician decision. To change your preferences from GM\ufeff-branded to Cadillac\ufeff-branded patches, first coordinate with your Service Manager to approve that your dealer is making the switch.<\/p>\n\n\n\n<p>After you receive approval, navigate to your profile page on the Center of Learning. You can do this by selecting your name on the Center of Learning homepage.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/catalogbeta.gmstc.com\/wp-content\/uploads\/2025\/09\/image-4.png\" alt=\"\" class=\"wp-image-1059\"\/><\/figure>\n\n\n\n<p>Service Managers can also set patch preferences through the Profile\/Profile Manager function. On the Profile Manager page, they can search for the technician(s) they would like to receive Cadillac-branded patches going forward. By selecting \u201cEdit Profile,\u201d they can then set the preference for each technician. On the Profile page, a new setting should appear: Cadillac GM MTC\/WCT Patch. This setting has two radio button options \u201cYes\u201d or \u201cNo.\u201d By selecting \u201cYes,\u201d the technician will receive Cadillac-branded MTC and WCT patches upon successful completion of a certification assessment (assuming the corresponding ASE certification requirement has been met as well). The setting will only appear for those at Certified Cadillac Dealers.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/catalogbeta.gmstc.com\/wp-content\/uploads\/2025\/09\/image-5.png\" alt=\"\" class=\"wp-image-1060\"\/><\/figure>\n\n\n\n<p>On the Profile page, a new setting should appear: Cadillac GM MTC\/WCT Patch. This setting has two radio button options \u201cYes\u201d or \u201cNo.\u201d By selecting \u201cYes,\u201d the technician will receive Cadillac-branded MTC and WCT patches upon successful completion of a certification assessment (assuming the corresponding ASE certification requirement has been met as well). The setting will only appear for those at Certified Cadillac Dealers.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/catalogbeta.gmstc.com\/wp-content\/uploads\/2025\/09\/image-6.png\" alt=\"\" class=\"wp-image-1061\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">How to Display Your Patches<\/h3>\n\n\n\n<p>As you earn your MTC patches, it can be difficult to choose how to display them on your uniform. Below are images of the some of GM-branded and Cadillac-branded patches and an example of how they should be displayed on your uniform.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"769\" height=\"583\" src=\"https:\/\/catalog.gmstc.com\/wp-content\/uploads\/image-2.png\" alt=\"\" class=\"wp-image-789\" srcset=\"https:\/\/catalog.gmstc.com\/wp-content\/uploads\/image-2.png 769w, https:\/\/catalog.gmstc.com\/wp-content\/uploads\/image-2-300x227.png 300w\" sizes=\"auto, (max-width: 769px) 100vw, 769px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">How to Order Additional Patches<\/h3>\n\n\n\n<p>To order additional patches, either Cadillac-branded or GM, navigate to any of the Certification Assessment course details pages within the Center of Learning or use the form on the next page. Attached to the Certification Assessment course entries is the Certification Patch Order Form. By selecting this link, you will download the form which you can fill out electronically.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/catalogbeta.gmstc.com\/wp-content\/uploads\/2025\/09\/image-8.png\" alt=\"\" class=\"wp-image-1063\"\/><\/figure>\n\n\n\n<p>The order form asks the user to indicate their dealer billing information, shipping information, the technician\u2019s name, their ID, whether they want GM or Cadillac-branded patches, and how many of each patch they wish to order. Once it is filled out, email the completed form to <a href=\"mailto:\">orderpatches@rlist.app.ray.com.<\/a><\/p>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-f9b203d4 alignfull uagb-is-root-container\">\n<div data-aos-duration=\"1500\" data-aos=\"slide-right\" class=\"wp-block-uagb-container uagb-block-d19104c5\">\n<h3 class=\"wp-block-heading\">GM Master Technician Certification Preparation Guide<\/h3>\n\n\n\n<p>The GM MTC Preparation Guide is a reference tool for service technicians preparing to take a Master Technician Certification Event. It helps service technicians by explaining how to prepare for the assessment, what happens on the assessment day, and what happens following the assessment. It is included as an attachment to every certification catalog entry in the Center of Learning.<\/p>\n<\/div>\n\n\n\n<div data-aos-duration=\"1500\" data-aos=\"slide-left\" class=\"wp-block-uagb-container uagb-block-88332cab\">\n<h3 class=\"wp-block-heading\">GM Master Technician Certification Performance Checklist<\/h3>\n\n\n\n<p>The Certification Performance Checklist lists the knowledge, skills, and performance criteria in which the service technician should be proficient prior to a Certification Event. The service technician and the service manager may utilize the Certification Event Performance Checklist to evaluate the service technician\u2019s performance. This checklist determines if the service technician is ready to participate in the Certification Event or should attend the instructor-led course component prior to the assessment. The service technician can also use the checklist to prepare for the assessment.<\/p>\n<\/div>\n<\/div>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"gm-world-class-technician\">GM World Class Technician (WCT)<\/h1>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/catalogbeta.gmstc.com\/wp-content\/uploads\/2024\/11\/item_item85514_large.png\" alt=\"\" class=\"wp-image-247\" style=\"width:223px;height:auto\"\/><\/figure>\n<\/div>\n\n\n<p>A technician can achieve GM World Class Technician status in the Mechanical area. It\u2019s achieved when a technician successfully completes all related training and the appropriate Master Technician Certifications.<\/p>\n\n\n\n<p>Service technicians can achieve WCT status in the Mechanical area when they successfully achieve eight of nine MTCs with their accompanying ASE Certifications. This includes being 100% STS in Fundamentals. They have a choice of completing either Engine Performance or Diesel Engine Performance along with seven mechanical-related certifications. These areas are as follows in the chart below:<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table><thead><tr><td class=\"has-text-align-left\" data-align=\"left\" colspan=\"2\"><strong>Mechanical<\/strong><strong><\/strong><\/td><\/tr><\/thead><tbody><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>Course<\/strong><strong><\/strong><\/td><td><strong>ASE Requirement<\/strong><strong><\/strong><\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Electrical\/Electronics<\/td><td>A6<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Engine Repair<\/td><td>A1<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Heating, Ventilation, and Air Conditioning<\/td><td>A7<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Brakes<\/td><td>A5<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Steering and Suspension<\/td><td>A4<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Manual Drivetrain and Axle<\/td><td>A3<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Automatic Transmission\/Tranaxle<\/td><td>A2<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Engine Performance<\/td><td>A8 and L1<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>or<\/strong><strong><\/strong><\/td><td><strong>or<\/strong><strong><\/strong><\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Diesel Engine Performance<\/td><td>A9<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>Technicians who receive World Class Technician status receive a gift package that includes the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Letter of Recognition signed by the Director, Dealer Service, and Warranty Operations<\/li>\n\n\n\n<li>WCT statue (new design in 2021)<\/li>\n\n\n\n<li>WCT patch<\/li>\n\n\n\n<li>WCT toolbox medallion (introduced in 2017, new design in 2021)<\/li>\n\n\n\n<li>Downloadable certificate from the Center of Learning<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Performance Assurance<\/h3>\n\n\n\n<p>The GM STC program has an evaluation system in place to measure the effectiveness of the performance-based curriculum and the delivery media. GM STC evaluates the performance of the training program at four levels:<\/p>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-117f4989 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-ba3a663d\">\n<div class=\"wp-block-uagb-modal uagb-block-0a15655a uagb-modal-wrapper\" data-escpress=\"enable\" data-overlayclick=\"disable\"><div class=\"uagb-spectra-button-wrapper wp-block-button\"><a class=\"uagb-modal-button-link wp-block-button__link uagb-modal-trigger\" href=\"#\" onclick=\"return false;\" target=\"_self\" rel=\"noopener noreferrer\"><span class=\"uagb-modal-content-wrapper\"><span class=\"uagb-inline-editing\">Level 1<\/span><\/span><\/a><\/div><div class=\"uagb-effect-default uagb-modal-popup uagb-block-0a15655a uagb-modal-type-undefined\"><div class=\"uagb-modal-popup-wrap\"><div class=\"uagb-modal-popup-content\">\n<div class=\"wp-block-uagb-info-box uagb-block-4fd9b396 uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h3 class=\"uagb-ifb-title\">Participant Satisfaction<\/h3><\/div><p class=\"uagb-ifb-desc\">As service technicians complete a course component, they may also complete an evaluation form. GM STC uses this feedback to measure the service technicians\u2019 attitude or feelings toward the following:<br>&nbsp;<br>\u2022 Relevance and value of the component<br>\u2022 Course design<br>\u2022 Effectiveness of the delivery method<br>\u2022 Overall instructor skills, where applicable<br>&nbsp;<br>The Performance Assurance group compiles and reviews this information. It is then provided on a monthly basis to the Curriculum team, GM STC instructors, and internal Subject Matter Experts (SME) to continuously update and improve the courseware.<\/p><\/div><\/div>\n<\/div><button class=\"uagb-modal-popup-close\" aria-label=\"Close Modal\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\"><path d=\"M310.6 361.4c12.5 12.5 12.5 32.75 0 45.25C304.4 412.9 296.2 416 288 416s-16.38-3.125-22.62-9.375L160 301.3L54.63 406.6C48.38 412.9 40.19 416 32 416S15.63 412.9 9.375 406.6c-12.5-12.5-12.5-32.75 0-45.25l105.4-105.4L9.375 150.6c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L160 210.8l105.4-105.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-105.4 105.4L310.6 361.4z\"><\/path><\/svg><\/button><\/div><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-4cdec38e\">\n<div class=\"wp-block-uagb-modal uagb-block-42c7038b uagb-modal-wrapper\" data-escpress=\"enable\" data-overlayclick=\"disable\"><div class=\"uagb-spectra-button-wrapper wp-block-button\"><a class=\"uagb-modal-button-link wp-block-button__link uagb-modal-trigger\" href=\"#\" onclick=\"return false;\" target=\"_self\" rel=\"noopener noreferrer\"><span class=\"uagb-modal-content-wrapper\"><span class=\"uagb-inline-editing\">Level 2<\/span><\/span><\/a><\/div><div class=\"uagb-effect-default uagb-modal-popup uagb-block-42c7038b uagb-modal-type-undefined\"><div class=\"uagb-modal-popup-wrap\"><div class=\"uagb-modal-popup-content\">\n<div class=\"wp-block-uagb-info-box uagb-block-42569cc2 uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h3 class=\"uagb-ifb-title\">Participant Learning<\/h3><\/div><p class=\"uagb-ifb-desc\">When service technicians complete a course component, a post test is provided to measure their knowledge and skills. This type of evaluation tracks the service technician\u2019s progress through the training program.<br>Post tests vary based on the delivery method. The WBT, Virtual Classroom Training (VCT), and VOD post tests consist of various types of questions. The Hands-On course component and diagnostic exercise requires service technicians to demonstrate both skills and knowledge.<\/p><\/div><\/div>\n<\/div><button class=\"uagb-modal-popup-close\" aria-label=\"Close Modal\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\"><path d=\"M310.6 361.4c12.5 12.5 12.5 32.75 0 45.25C304.4 412.9 296.2 416 288 416s-16.38-3.125-22.62-9.375L160 301.3L54.63 406.6C48.38 412.9 40.19 416 32 416S15.63 412.9 9.375 406.6c-12.5-12.5-12.5-32.75 0-45.25l105.4-105.4L9.375 150.6c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L160 210.8l105.4-105.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-105.4 105.4L310.6 361.4z\"><\/path><\/svg><\/button><\/div><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-39a1c6af\">\n<div class=\"wp-block-uagb-modal uagb-block-f6a5419b uagb-modal-wrapper\" data-escpress=\"enable\" data-overlayclick=\"disable\"><div class=\"uagb-spectra-button-wrapper wp-block-button\"><a class=\"uagb-modal-button-link wp-block-button__link uagb-modal-trigger\" href=\"#\" onclick=\"return false;\" target=\"_self\" rel=\"noopener noreferrer\"><span class=\"uagb-modal-content-wrapper\"><span class=\"uagb-inline-editing\">Level 3<\/span><\/span><\/a><\/div><div class=\"uagb-effect-default uagb-modal-popup uagb-block-f6a5419b uagb-modal-type-undefined\"><div class=\"uagb-modal-popup-wrap\"><div class=\"uagb-modal-popup-content\">\n<div class=\"wp-block-uagb-info-box uagb-block-ef27c70d uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h3 class=\"uagb-ifb-title\">Participant Transfer of Skills to the Job<\/h3><\/div><p class=\"uagb-ifb-desc\">The best measurement of the overall training program\u2019s effectiveness is an evaluation of whether the service technician has transferred what was learned and demonstrated in class to the dealership. A select number of technicians are contacted approximately two months after completing the training. This allows the Performance Assurance team to validate that the course skills transfer to the job and add value.<br>&nbsp;<br>Performance data is investigated to review relationships between training and skills transfer. These investigations examine warranty data and first-time repair information; they involve ongoing and recurring data acquisition and analysis and are integrated into the overall program evaluation process.<\/p><\/div><\/div>\n<\/div><button class=\"uagb-modal-popup-close\" aria-label=\"Close Modal\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\"><path d=\"M310.6 361.4c12.5 12.5 12.5 32.75 0 45.25C304.4 412.9 296.2 416 288 416s-16.38-3.125-22.62-9.375L160 301.3L54.63 406.6C48.38 412.9 40.19 416 32 416S15.63 412.9 9.375 406.6c-12.5-12.5-12.5-32.75 0-45.25l105.4-105.4L9.375 150.6c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L160 210.8l105.4-105.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-105.4 105.4L310.6 361.4z\"><\/path><\/svg><\/button><\/div><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-140a0cd5\">\n<div class=\"wp-block-uagb-modal uagb-block-cff94492 uagb-modal-wrapper\" data-escpress=\"enable\" data-overlayclick=\"disable\"><div class=\"uagb-spectra-button-wrapper wp-block-button\"><a class=\"uagb-modal-button-link wp-block-button__link uagb-modal-trigger\" href=\"#\" onclick=\"return false;\" target=\"_self\" rel=\"noopener noreferrer\"><span class=\"uagb-modal-content-wrapper\"><span class=\"uagb-inline-editing\">Level 4<\/span><\/span><\/a><\/div><div class=\"uagb-effect-default uagb-modal-popup uagb-block-cff94492 uagb-modal-type-undefined\"><div class=\"uagb-modal-popup-wrap\"><div class=\"uagb-modal-popup-content\">\n<div class=\"wp-block-uagb-info-box uagb-block-8ba44b0d uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h3 class=\"uagb-ifb-title\"><strong>Business Impact Due to Skills Transfer<\/strong><\/h3><\/div><p class=\"uagb-ifb-desc\">The impact of training on business is under active investigation. Critical areas, such as customer satisfaction and call center activity, are analyzed to determine how training is contributing to performance improvement in these areas.<\/p><\/div><\/div>\n<\/div><button class=\"uagb-modal-popup-close\" aria-label=\"Close Modal\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\"><path d=\"M310.6 361.4c12.5 12.5 12.5 32.75 0 45.25C304.4 412.9 296.2 416 288 416s-16.38-3.125-22.62-9.375L160 301.3L54.63 406.6C48.38 412.9 40.19 416 32 416S15.63 412.9 9.375 406.6c-12.5-12.5-12.5-32.75 0-45.25l105.4-105.4L9.375 150.6c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L160 210.8l105.4-105.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-105.4 105.4L310.6 361.4z\"><\/path><\/svg><\/button><\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Other Feedback Mechanisms<\/h2>\n\n\n\n<p>GM\u2019s Customer Care and Aftersales division provides Dealer Satisfaction Survey results to GM STC to gauge service managers\u2019 opinions of GM STC training products. The survey results provide valuable input for short-term and long-term improvement initiatives, ensuring continuous improvement to the GM STC program.<\/p>\n\n\n\n<div data-aos-duration=\"1500\" data-aos=\"fade-up\" class=\"wp-block-uagb-container uagb-block-a21d4b87 alignfull uagb-is-root-container\">\n<h3 class=\"wp-block-heading has-text-align-center\">ASE Accreditation<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"141\" height=\"227\" src=\"https:\/\/catalog.gmstc.com\/wp-content\/uploads\/2024\/11\/ASE-accredited-training-provider.jpg\" alt=\"\" class=\"wp-image-24\" style=\"width:105px;height:auto\"\/><\/figure>\n<\/div>\n\n\n<p>Becoming an ASE Accredited Training Provider is a highly regarded accomplishment in the service technical training area, as it recognizes those organizations who provide outstanding technical training to service technicians. GM STC initially achieved this status in the automotive training industry by being awarded accreditation for its Service Technical Training curriculum in 2001.<\/p>\n\n\n\n<p>Becoming accredited is a voluntary ASE certification program for training entities that provide continuing education to working automotive service technicians. The ASE Education Foundation administers the program and the National Institute for Automotive Service Excellence (ASE) grants the certification.<\/p>\n\n\n\n<p>The accreditation program certifies training providers for working service technicians. ASE Education Foundation evaluates the training providers\u2019 process of developing and delivering training and then recommends accreditation, when appropriate, as an ASE Certified Training Provider.<\/p>\n\n\n\n<p>There are many benefits to receiving training from a ASE Certified Training Provider including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The recognition that the training provider and its processes have been reviewed against industry established and endorsed standards.<\/li>\n\n\n\n<li>The accreditation process serves as a tool for program improvement.<\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>GM STC Service Technician Training Training Goals GM STC helps service technicians achieve the highest level of customer satisfaction in dealer service by structuring their training around a standard performance-based curriculum. The curriculum provides a blended approach to training, dividing training between in-dealership and off-site locations. With the right mix of training methods, a growing [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-61","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"Kristy Hammond","author_link":"https:\/\/catalog.gmstc.com\/index.php\/author\/khammond\/"},"uagb_comment_info":0,"uagb_excerpt":"GM STC Service Technician Training Training Goals GM STC helps service technicians achieve the highest level of customer satisfaction in dealer service by structuring their training around a standard performance-based curriculum. The curriculum provides a blended approach to training, dividing training between in-dealership and off-site locations. With the right mix of training methods, a growing&hellip;","_links":{"self":[{"href":"https:\/\/catalog.gmstc.com\/index.php\/wp-json\/wp\/v2\/pages\/61","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/catalog.gmstc.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/catalog.gmstc.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/catalog.gmstc.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/catalog.gmstc.com\/index.php\/wp-json\/wp\/v2\/comments?post=61"}],"version-history":[{"count":96,"href":"https:\/\/catalog.gmstc.com\/index.php\/wp-json\/wp\/v2\/pages\/61\/revisions"}],"predecessor-version":[{"id":832,"href":"https:\/\/catalog.gmstc.com\/index.php\/wp-json\/wp\/v2\/pages\/61\/revisions\/832"}],"wp:attachment":[{"href":"https:\/\/catalog.gmstc.com\/index.php\/wp-json\/wp\/v2\/media?parent=61"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}