A<\/strong> = Assessment<\/p>\n\n\n\n B<\/strong> = Buick<\/p>\n\n\n\n C<\/strong> = Chevrolet<\/p>\n\n\n\n C-EV<\/strong> = Chevrolet EV<\/p>\n<\/div>\n\n\n\n D<\/strong> = VCT<\/p>\n\n\n\n G<\/strong> = GMC<\/p>\n\n\n\n G-EV<\/strong> = GMC EV<\/p>\n\n\n\n H<\/strong> = Hands-On<\/p>\n<\/div>\n\n\n\n K<\/strong> = Cadillac<\/p>\n\n\n\n P<\/strong> = Placement Assessment or Posttest<\/p>\n\n\n\n V<\/strong> = VOD<\/p>\n\n\n\n W<\/strong> = WBT<\/p>\n<\/div>\n<\/div>\n\n\n\n The following pages define requirements and learning paths (excluding Emerging Issues) for each of the service categories.<\/p>\n\n\n\n Note: <\/strong>please make note of those learning paths and courses that are required to achieve STS and maintain MTC\/WCT status.<\/p>\n\n\n\n These monthly GM Service Know-How Seminars provide service\/technical information on current issues and GM certified repairs. In many cases, an Emerging Issues seminar may provide notification to technicians of a concern and the current attempts to address the related issues.<\/p>\n\n\n\n The GM Service Know-How Emerging Issues seminars feature guest Subject Matter Experts who discuss, and\/or demonstrate, a service-related topic. Email questions from the technician audience may be addressed as well.<\/p>\n\n\n Topics that may be of interest to Service Consultants are identified by an \u201cSC\u201d icon in the lower right corner of the screen. By calling out these topics, Emerging Issues hopes to help Service Consultants identify customer concerns that may not require a trip to the service bay.<\/p>\n\n\n\n Emerging Issues is only available as a streaming video on GM\u2019s www.centerlearning.com<\/a>.<\/p>\n\n\n\n Emerging Issues seminars, and a great deal of other technical video content, can be accessed by logging on to www.gmglobalconnect.com<\/a> and selecting the Center of Learning website.<\/p>\n<\/div>\n\n\n\n The intent of the program is to ensure that the technician takes the training this year in order to be STS complete the following year. To receive credit for completion, the technician must:<\/p>\n\n\n\n As appropriate, GM STC incorporates supplier training into its curriculum. These suppliers develop training that meets the high standards GM requires for dealer service technicians. Currently, training in the Body Structural Repair and Paint and Refinish categories is provided by GM-approved suppliers.<\/p>\n\n\n\n GM STC includes I-CAR training as required for a minimum of one technician per repair facility and optional training within the Body Structural Repair portion of STS to ensure that technicians have the skills and knowledge to fix vehicles right the first time and thereby deliver an exceptional customer experience.<\/p>\n\n\n\n Visit https:\/\/info.i-car.com\/network-programs\/oem\/GM<\/a> for Body Structural Repair courses offered by I-CAR.<\/p>\n\n\n\n How do I know if my Welding Certification is current?<\/p>\n\n\n\n \ufeffI-CAR Welding Training & Certification is valid for five years. I-CAR recommends beginning the registration process to regain the certification at least two months prior to a technician\u2019s expiration date. This provides ample time to ensure that the technician\u2019s certification does not lapse.<\/p>\n\n\n\n To check your I-CAR certification status, please visit: www.i-car.com<\/a><\/p>\n\n\n\n You must have an established Profile page in GlobalConnect with a Primary Email address per below to allow certification status from I-CAR to transfer into GM\u2019s training website (www.centerlearning.com<\/a>).<\/p>\n\n\n\n Each week, I-CAR provides GM STC a report of all applicable completed training. GM STC then uploads the credit into body structural repair technicians\u2019 training records, which display the credit immediately. Dealers\u2019 STS Reports will also display the credit after their regular weekly update.<\/p>\n\n\n\n To manage your OEM Affiliation with I-CAR:<\/p>\n\n\n\n You can call your assigned I-CAR customer care representative or call the I-CAR Customer Care Desk at (800) 422-7872 for additional assistance.<\/p>\n\n\n\n Note: <\/strong>Body Structural Repair technicians and managers do not need to fax in proof of earned I-CAR credit. All applicable Body Structural Repair credit is submitted to GM STC directly from I-CAR.<\/p>\n<\/div>\n\n\n\n The I-CAR website (www.i-car.com<\/a>) provides an array of information about their training programs as well as important details regarding Gold Class points for their recognition programs. In addition, Body Structural Repair technicians and managers may contact the I-CAR Customer Care Desk at (800) 422-7872 or by email at CustomerCare@i-car.com<\/a>.<\/p>\n\n\n\n How long does it take for I-CAR records to transfer?<\/em><\/p>\n\n\n\n Credit for individual courses or ProLevels usually takes 2-3 weeks to transfer to GM depending on when you completed the I-CAR training if the technician has previously Affiliated. If the technician has not Affiliated with the GM_Network (STC) in their I-CAR profile (per the instructions below) or Affiliates after they have completed a ProLevel or the required individual training class, then the technician\u2019s I-CAR training records will be transferred to GM in the first week of each quarter.<\/p>\n\n\n\n Why don\u2019t I see transcripts for each individual course I complete with I-CAR?<\/em><\/p>\n\n\n\n GM requires a few individual courses such as VT405E01Understanding High Voltage Safety and these will show in your GM transcripts individually. However, we require the I-CAR ProLevels\u00ae in Structural, Non-Structural and Refinish Technician roles. I-CARs ProLevels are comprised of a series of Knowledge and Skills that can be achieved through either I-CAR courses or an I-CAR Alliance Partner course. Credit for the courses completed within a ProLevel will not appear individually within your GM training records. Rather the completed ProLevel will appear 2-3 weeks after you complete the final requirement in the ProLevel.<\/p>\n\n\n\n Does GM recognize I-CAR Knowledge and Skill completions through I-CAR\u2019s Alliance Partners?<\/em><\/p>\n\n\n\n Indirectly yes. Completion of Knowledge and Skills via an I-CAR Alliance Partner provides I-CAR credit towards the applicable ProLevel. For a complete list of requirements and Alliance Partner courses that apply towards I-CAR\u2019s ProLevels, visit https:\/\/www.i-car.com\/knowledge-skill-protocol<\/a><\/p>\n\n\n\n GM and our paint suppliers have developed a strong training relationship since joining forces. \ufeffOur relationship enables us to implement the strict procedures necessary to consistently restore a vehicle\u2019s appearance to pre-accident or showroom condition after a paint repair. Our process ensures that painters are knowledgeable and skilled, and we work together to establish performance testing standards to ensure competency certification. Paint suppliers train the technicians while GM monitors adherence to the curriculum and performance standards.<\/p>\n\n\n\n Our process offer\ufeffs several benefits to learners:<\/p>\n\n\n\n The graphic below depicts our Paint and Refinish Training Process. A painter who successfully completes this process will earn credit for GM Certified Paint\/Refinish course number 22041.00 on their training record and dealership\u2019s STS Report. Please allow up to four weeks for the credit to appear in the Center of Learning.<\/p>\n\n\n\n *Basic Paint Assessment 22042.00A plus the appropriate Product-Specific Paint Assessment 22044.<\/p>\n\n\n\n A technician must accomplish at least one of the following:<\/p>\n\n\n\n Once a technician pre-qualifies, he\/she must complete the online evaluation by logging on to\u00a0www.centerlearning.com<\/a>. Trainees who do not have a log on ID and password may obtain one either by contacting their GM service manager or by contacting the GM Center of Learning Help Desk using the Live Chat feature within the Help\/Support button on the homepage. Technicians can locate the online evaluation by clicking Testing > Service Technical > Paint Placement Assessment. The evaluation includes two tests:<\/p>\n\n\n\n Basic Training – technicians must pass Test 1 before taking Test 2<\/p>\n<\/div>\n\n\n\n OE (Original Equipment) Training – this test is paint manufacturer specific<\/p>\n\n\n\n Upon completing an online evaluation test at www.centerlearning.com<\/a>, trainees receive immediate feedback on how they scored. A score of 80% or higher is required to pass Test 1 and sections A and B of Test 2. This information is sent to the paint supplier Central Training Office (CTO).<\/p>\n\n\n\n If a trainee receives a score of 79% or less on any part of the online evaluation (e.g., Test 1 or either section of Test 2), the trainee should contact their paint supplier representative to enroll in the applicable OE Training course(s). For example, if a trainee scores 80% on the Basic Training test and 80% on the OE Product test section and 79% on the OE Color test section, the trainee should enroll in OE Color test.<\/p>\n<\/div>\n<\/div>\n\n\n\n Note: <\/strong>This step is required only if a trainee does not pass the online evaluation tests.<\/p>\n<\/div>\n\n\n\n Upon completing an online evaluation test, the trainee receives immediate feedback from www.centerlearning.com<\/a>, including a note on which course(s) they need to enroll in.<\/p>\n\n\n\n See the GM Paint Manufacturer Course and Contact Information section of the catalog (Section 2) for course names based on supplier used.<\/p>\n\n\n\n For more information pertaining to specific OE courses, call the paint supplier at the number listed in the catalog.<\/p>\n<\/div>\n\n\n\n Note: <\/strong>This step is required only if a trainee passes the online evaluation.<\/p>\n<\/div>\n\n\n\n Upon successful completion of both online evaluation tests, the trainee should contact either his\/her local paint supplier representative or the paint supplier CTO to schedule an in-shop evaluation.<\/p>\n<\/div>\n\n\n\n Note: <\/strong>This step is required only if a trainee passes the online evaluation.<\/p>\n<\/div>\n\n\n\n A paint supplier representative performs an in-shop evaluation.<\/p>\n\n\n\n The representative familiarizes the technician with the OE approved paint systems, product, and process information. It is appropriate for the representative to coach the technician on information and interpretation. It is not appropriate to supply answers for the Observed Performance Evaluations.<\/p>\n<\/div>\n\n\n\n Note: <\/strong>If a technician fails the in-shop evaluation, the recommended action is to complete the OE course.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n The paint supplier representative sends the completed Observed Performance Evaluation sheets to their training administrator.<\/p>\n<\/div>\n\n\n\n The paint supplier CTO compiles a list of certified painters and forwards it to GM STC.<\/p>\n<\/div>\n\n\n\n GM STC imports the list of certified painters into www.centerlearning.com<\/a>. Credit shows in training records immediately and on the STS Report within one week.<\/p>\n<\/div>\n<\/div>\n\n\n\n Trainees must complete the Paint and Refinish training process within a six-month period once they begin.<\/p>\n\n\n\n The following table shows the GM paint suppliers and their contact information. To determine the training requirements for certification, GM body service technicians can discuss them with their paint supplier representative or contact the appropriate GM-approved paint supplier at the number(s) listed below:<\/p>\n\n\n\nService Category Requirements<\/h3>\n\n\n\n
Emerging Issues<\/h3>\n\n\n\n
![\"\"](\"https:\/\/catalogbeta.gmstc.com\/wp-content\/uploads\/2024\/12\/item72986_72993.png\")
<\/figure>\n<\/div>\n\n\nSTS Requirements<\/h3>\n\n\n\n
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GM STC Professional Curriculum<\/h1>\n\n\n
Training Provided by GM Approved Suppliers<\/h1>\n\n\n\n
Body Structural Repair<\/strong><\/h2>\n\n\n\n
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![\"\"](\"https:\/\/catalog.gmstc.com\/wp-content\/uploads\/2024\/11\/GMServiceTrainingStandards-1024x34.png\" "\\"GMServiceTrainingStandards\\"")
<\/figure><\/div>\n\n\n\nEarning GM STC Credit for I-CAR Training Programs<\/h3>\n\n\n\n
![\"\"](\"https:\/\/catalog.gmstc.com\/wp-content\/uploads\/MyProfile-1024x420.png\" "\\"MyProfile\\"")
<\/figure><\/div>\n\n\n\n\n
Additional Resources<\/h3>\n\n\n\n
FAQ<\/h3>\n\n\n\n
Paint and Refinish<\/h2>\n\n\n\n
The GM Paint and Refinish Training Process<\/h3>\n\n\n\n
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![\"\"](\"https:\/\/catalog.gmstc.com\/wp-content\/uploads\/2024\/11\/Basic-Paint-Assessment-1024x330.png\" "\\"Basic")
<\/figure><\/div>\n\n\n\nPre-Qualify<\/h3>\n\n\n\n
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Online Evaluation<\/h3>\n\n\n\n
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Evaluation Scored<\/h3>\n\n\n\n
Attend OE Course(s)<\/h3>\n\n\n\n
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Schedule In-Shop Evaluation<\/h3>\n\n\n\n
In-Shop Evaluation<\/h3>\n\n\n\n
OE Approved paint systems information review<\/div><\/a><\/li>\n
Results Sent to Training Administrator<\/h3>\n\n\n\n
Results Sent to Center of Learning<\/h3>\n\n\n\n
GM STC Posts Records to Center of Learning Website<\/h3>\n\n\n\n
OE Certification Timing<\/h4>\n\n\n\n
GM Paint Manufacturer Course and Contact Information<\/h2>\n\n\n\n