NOTE: Technicians must have completed the hands-on courses in the requested service area from their previous employment to be eligible.<\/p>\n\n\n\n
If you have prior automotive technical training from another manufacturer, simply follow these three steps in order to receive credit for GM training.<\/p>\n\n\n\n
- \n
- Submit your transcripts to your service manager.<\/li>\n\n\n\n
- Complete your eligible placement assessments. You will have two attempts to pass. If you do not pass the assessment, you will need to complete the remaining courses including the associated hands-on course.<\/li>\n\n\n\n
- Upon successful completion of the assessment, you will be provided a link to download the hands-on checklist. Complete this checklist with your service manager to ensure you are proficient in each task related to that particular service area. Your service manager will then be able to provide credit for the hands-on course.<\/li>\n<\/ol>\n\n\n\n
For Technicians<\/h2>\n\n\n\n
To find out which SAPAs you qualify for, log into the Center of Learning, navigate to the Testing Tab, select Service Technical, then Service Area Placement Assessments.<\/p>\n\n\n\n\n\n
Select a Service Area Placement Assessment and take the assessments. You will get two attempts to pass, and you must get at least an 80% score to pass.<\/p>\n\n\n\n
All assessments that you qualify for will appear on this page.<\/p>\n\n\n\n\n\n
To take an assessment, select the assessment you\u2019d like to take, and click \u201cLaunch.\u201d<\/p>\n\n\n\n\n\n
Once you have passed, you will receive an email with your assessment results.<\/p>\n\n\n\n\n\n
If you do not pass the service area assessment, you will have to complete the remaining GM training courses in that category, including the hands-on courses.<\/p>\n\n\n\n
Once you complete the eligible assessments, you will be able to rate the courses.<\/p>\n\n\n\n\n\n
For Dealers<\/h2>\n\n\n\n
You can see the list of Service Area Placement Assessments your technicians have passed in the Center of Learning. In order to give them credit for the assessment, select \u201cApprove\u201d and then \u201cSUBMIT.\u201d<\/p>\n\n\n\n\n\n
GM Master Techni\ufeffcian Certification (MTC) Assessment<\/h2>\n\n\n\n
To attain MTC, the technician must be 100% STS in both Silver and Gold and complete all MTC components. GM MTC Assessment is a performance-based event in which each service technician must demonstrate knowledge and diagnostic skills. During the GM MTC event, each service technician is required to solve real vehicle faults by applying the accumulated learning from all courses in the Certification Area. The GM MTC Assessment Program covers 13 of the 15 service categories (it excludes Fundamentals and Emerging Issues.) MTC assessments are administered at training locations across the country.<\/p>\n\n\n\n
The GM MTC Assessment contains a comprehension component and a practical evaluation to assess the service technician\u2019s knowledge and diagnostic skills. Each Assessment consists of timed exercises that have been developed based upon the critical elements of the courses across the Certification Area and real-life concerns.<\/p>\n\n\n\n
To achieve GM Master Technician Certification, a service technician must successfully pass the GM STC Certification Event and be ASE certified in that area.<\/p>\n\n\n\n
GM STC recognizes a one-year certification with an annual renewal on Master Technician Certifications. The MTC program allows service technicians to retain their certification if they are at 100% on their STS training requirements.<\/p>\n\n\n\n
Once a service technician successfully completes a MTC assessment, that service technician will remain Master Technician Certified as long as they continue to meet their STS requirements for the area(s) in which they are certified. The service technician must maintain their ASE Certification for that category as well.<\/p>\n\n\n\n
The Service Technician Assessment Process is as follows:<\/p>\n\n\n\n
- \n
- Each exercise is designed to assess each service technician\u2019s ability to diagnose and apply skills with a simulated real-life customer concern using cross-divisional vehicles.<\/li>\n\n\n\n
- To successfully complete a Certification Event, the service technician must obtain a total score of 80% or better across the performance-based exercises. During the assessment, a certifier who has received extensive training in conducting performance-based assessments evaluates the service technician\u2019s skills. <\/li>\n<\/ul>\n\n\n\n
A service technician who receives GM MTC status receives the following items:<\/p>\n\n\n\n
\n\nLetter<\/strong><\/h4>\n<\/div>\n\n\n\n
\nCertificate of Achievement*<\/strong><\/h3>\n<\/div>\n\n\n\n
\nPatch**<\/strong><\/h3>\n<\/div>\n<\/div>\n\n\n\n
*Only the first certificate will be mailed. Additional Certificates are available for download online.<\/em>
**Additional GM patches are available for purchase through the Center of Learning Help Desk.<\/em><\/p>\n\n\n\nIf a service technician does not satisfy all of the assessment requirements, a letter indicating the areas for improvement is provided to the service technician.<\/p>\n\n\n\n
The service technician\u2019s Learning Path and the STS\/MTC tables define the courses in an area that must be completed before the service technician may enroll for the Certification Event. Service technicians can enroll for a Certification Event in the same manner they would for a course component.<\/p>\n\n\n\n
During the enrollment process, the service technician is given the option to download:<\/p>\n\n\n\n
- \n
- A Certification Event Performance Task List – which allows the technician to self-assess and verify they have the skills necessary to pass the certification<\/li>\n\n\n\n
- A GM MTC Preparation Guide – which provides additional information about the assessments<\/li>\n<\/ul>\n\n\n\n
Additionally, on each of the ASE Certification pages on the Center of Learning, technicians can download an ASE Prep Guide to help them prepare for their needed ASE Certifications. Below is a table listing the required ASE Certifications for each Service Area MTC.<\/p>\n\n\n\n
Mechanical<\/th><\/tr><\/thead> Course<\/th> ASE Requirement<\/th><\/tr> Electrical\/Electronics<\/td> A6<\/td><\/tr> Engine Repair<\/td> A1<\/td><\/tr> Heating, Ventilation, and Air Conditioning<\/td> A7<\/td><\/tr> Brakes<\/td> A5<\/td><\/tr> Steering and Suspension<\/td> A4<\/td><\/tr> Manual Drivetrain and Axle<\/td> A3<\/td><\/tr> Automatic Transmission\/Tranaxle<\/td> A2<\/td><\/tr> Engine Performance<\/td> A8 and L1<\/td><\/tr> or<\/strong><\/td> or<\/strong><\/td><\/tr> Diesel Engine Performance<\/td> A9<\/td><\/tr> <\/td> <\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n Cadillac-Branded \ufeff\ufeffPatches<\/h3>\n\n\n\n
Cadillac franchised Dealers have the opportunity to select Cadillac-branded Master Technician Certification (MTC) and World Class Technician (WCT) patches for their technicians. Cadillac Certified Service\ufeff, in partnership with the Cadillac Dealer Council, implemented this new, creative solution to help Cadillac Dealers recognize their highest achieving technicians. To further elevate the role of our Cadillac technicians, Cadillac franchised dealers can edit existing and new technician profiles to indicate their dealer\u2019s patch preference.<\/p>\n\n\n\n
\nNote: <\/strong>These Cadillac patches will not match the existing MTC or WCT patches. Cadillac Dealers can order additional patches their technicians\u2019 are qualified for at an extra cost.<\/p>\n<\/div>\n\n\n\n
The decision to switch to Cadillac\ufeff-branded patches is a dealer decision, NOT an individual technician decision. To change your preferences from GM\ufeff-branded to Cadillac\ufeff-branded patches, first coordinate with your Service Manager to approve that your dealer is making the switch.<\/p>\n\n\n\n
For the step-by-step instruction on how to update your patch preference, refer to the Cadillac-\ufeffbranded Patches Job Aid on the Center of Learning through the Help\/Support button.<\/p>\n\n\n\n
\n\nGM Master Technician Certification Preparation Guide<\/h3>\n\n\n\n
The GM MTC Preparation Guide is a reference tool for service technicians preparing to take a Master Technician Certification Event. It helps service technicians by explaining how to prepare for the assessment, what happens on the assessment day, and what happens following the assessment. It is included as an attachment to every certification catalog entry in the Center of Learning.<\/p>\n<\/div>\n\n\n\n
\nGM Master Technician Certification Performance Checklist<\/h3>\n\n\n\n
The Certification Performance Checklist lists the knowledge, skills, and performance criteria in which the service technician should be proficient prior to a Certification Event. The service technician and the service manager may utilize the Certification Event Performance Checklist to evaluate the service technician\u2019s performance. This checklist determines if the service technician is ready to participate in the Certification Event or should attend the instructor-led course component prior to the assessment. The service technician can also use the checklist to prepare for the assessment.<\/p>\n<\/div>\n<\/div>\n\n\n\n
GM World Class Technician (WCT)<\/h2>\n\n\n
\n![\"\"](\"https:\/\/catalogbeta.gmstc.com\/wp-content\/uploads\/2024\/11\/item_item85514_large.png\")
<\/figure>\n<\/div>\n\n\nA technician can achieve GM World Class Technician status in the Mechanical area. It\u2019s achieved when a technician successfully completes all related training and the appropriate Master Technician Certifications.<\/p>\n\n\n\n
Service technicians can achieve WCT status in the Mechanical area when they successfully achieve eight of nine MTCs with their accompanying ASE Certifications. This includes being 100% STS in Fundamentals. They have a choice of completing either Engine Performance or Diesel Engine Performance along with seven mechanical-related certifications. These areas are as follows in the chart below:<\/p>\n\n\n\n
Mechanical<\/strong><\/strong><\/td><\/tr><\/thead> Course<\/strong><\/strong><\/td> ASE Requirement<\/strong><\/strong><\/td><\/tr> Electrical\/Electronics<\/td> A6<\/td><\/tr> Engine Repair<\/td> A1<\/td><\/tr> Heating, Ventilation, and Air Conditioning<\/td> A7<\/td><\/tr> Brakes<\/td> A5<\/td><\/tr> Steering and Suspension<\/td> A4<\/td><\/tr> Manual Drivetrain and Axle<\/td> A3<\/td><\/tr> Automatic Transmission\/Tranaxle<\/td> A2<\/td><\/tr> Engine Performance<\/td> A8 and L1<\/td><\/tr> or<\/strong><\/strong><\/td> or<\/strong><\/strong><\/td><\/tr> Diesel Engine Performance<\/td> A9<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n Technicians who receive World Class Technician status receive a gift package that includes the following:<\/p>\n\n\n\n
- \n
- Letter of Recognition signed by the Director, Dealer Service, and Warranty Operations<\/li>\n\n\n\n
- WCT statue (new design in 2021)<\/li>\n\n\n\n
- WCT patch<\/li>\n\n\n\n
- WCT toolbox medallion (introduced in 2017, new design in 2021)<\/li>\n\n\n\n
- Downloadable certificate from the Center of Learning<\/li>\n<\/ul>\n\n\n\n
Performance Assurance<\/h3>\n\n\n\n
The GM STC program has an evaluation system in place to measure the effectiveness of the performance-based curriculum and the delivery media. GM STC evaluates the performance of the training program at four levels:<\/p>\n\n\n\n
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